Surveillance Operations Monitor

About the role

The Surveillance Operations Monitor role involves monitoring Closed Circuit Television systems (CCTV), vehicle tracking technology, access control systems, and fire, life, and intrusion alarms to assist the Department of Public Safety in providing safety and protecting the property at various USC campuses and off-site locations.

Responsibilities

• Conducts Closed Circuit Television systems (CCTV) monitoring and surveillance of public areas for security purposes.
• Responds to Public Safety personnel requests to observe and track criminal or suspicious activity during active investigations.
• Maintains access control systems, fire, life, and intrusion alarms via multiple computer systems and programs.
• Documents records of all incidents and actions taken in Computer Aided Dispatch system and SharePoint.
• Writes and prepares daily logs and reports.
• Extracts appropriate evidential records (video and photograph) from security systems to be used in investigative cases.
• Liaises with Public Safety personnel, Los Angeles Police Department, and other agencies to ensure the appropriate use of the security systems during investigations.
• Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities.
• Assists Public Safety and other law enforcement agencies in investigating criminal or suspicious activity.
• Serves as a vital link between Public Safety personnel and all other emergency and non-emergency services available in the university community.
• In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans.

Requirements

• Education: High school or equivalent
• Experience: 2 years
• Field of Expertise: Knowledge of Closed-Circuit Television systems (CCTV) and alarm monitoring. Knowledge of standard methods, technology and procedures utilized to conduct video surveillance. Working knowledge of computer systems and programs. Possess excellent hand-to-eye coordination and computer skills. Ability to operate computer assisted communications equipment. Must be able to work under pressure and exercise good judgment in emergency conditions. Must be able to communicate clearly and concisely, oral and in writing.
• Valid Driver's License for 2 years

Preferred Requirements

• Education: Associates or Bachelor's Degree
• Experience: 3 years
• Field of Expertise: Previous operator experience in Closed Circuit Television systems (CCTV), license plate recognition programs, access control systems, and alarm monitoring programs. Ability to understand and embrace current and future technologies to enhance communications center operations.
• Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.

Benefits

USC offers an excellent package of benefits and programs including, but not limited to:

• Tuition assistance for you and your family
• Comprehensive health, dental and vision insurance options
• 403b retirement account with matching 5% contribution by USC
• 50% subsidy off Metro, LADOT, and Metrolink passes

Pay

The hourly rate for this position is $22.03. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Schedule

Shifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies.