Surveillance Officer - Full Time, Overnights

Responsibilities

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready-to-learn attitude.
• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
• Conducts clandestine surveillance of all operations in and around the property.
• Observes and reports.
• Responsible for observing all games, guests, and employees to protect assets of the company.
• Maintains safety of Harrah’s guests, employees and property by monitoring casino floor and support facilities.
• Learns rules of all table games offered as well as various departmental MICS, ICS and CSRs.
• Conducts extensive reviews and compiles video to ensure compliance of Title 31 and AML policies.
• Conducts extensive investigations and compiles video for various local, state and federal law enforcement agencies.
• Enters and retrieves information from computer databases to utilize such information for Surveillance activities.
• Records any irregular gaming activity.
• Checks all cameras and Surveillance equipment to ensure proper effectiveness in Surveillance activities.
• Operates all surveillance equipment, including, but not limited to VCRS, DVD players, monitors, switches, computers, controllers, and cameras as assigned.
• Provides closed circuit television and personal observations of all departments and applicable job functions to ensure that all company policies and procedures are met with compliance.
• Adheres to regulatory, departmental, and company policies in an ethical manner.

Qualifications

• Must be at least 21 years of age.
• High School Diploma or equivalent required.
• Must be able to obtain Missouri Gaming License.
• Must pass background check.
• Ability to read, write, and understand English.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
• Must pass the required background check.
• Well-groomed hair and personal hygiene are essential.
• Must be able to work any day of the week and any shift, including holidays and weekends.
• Must have excellent customer service/communication skills.
• Knowledgeable in data entry, read and interpret output from a computer.
• Broad knowledge of games and casino rules, procedures and administration.
• Familiar with camera equipment and those methods of operation and recording is preferred.
• Must be able to work independently along with a team mentality.
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
• Must be able to work at a fast pace and in stressful situations.
• Can tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
• Must be able to maneuver around all areas of the casino, effectively work in high traffic areas and respond to visual and aural cues.
• Mathematical abilities including addition and subtraction/accurate record keeping are strongly required.
• Able to sit or stand for long hours observing numerous Closed Circuit Television screens.
• Observe and recall specific details of incidents and persons.
• Manual dexterity to operate surveillance equipment including: VCRS, monitors, switches, computers, controllers, and cameras.
• Excellent vision, including peripheral vision.