Surveillance Dual Rate Agent/Technician

Responsibilities

• Perform specific surveillance duties in accordance with established procedures, to protect the integrity of the company’s operations, as well as the security and well-being of customers, employees, and company assets
• Report all illegal and/or unusual activities to the Supervisor
• Operate all surveillance equipment, including, but not limited to, the network system, monitors, computers, and cameras as assigned. Use of spreadsheets, databases, word processing programs required
• Observe report and record all daily casino and land-based activity using closed circuit television monitors to identify illegal or unusual activities occurring on property
• Work in partnership with the Security Department to ensure protection of customers, employees and company funds and assets
• Prepare and complete all daily activity reports and incident reports as required and directed by Surveillance Management
• Follow all instructions assigned by Surveillance Management
• Safeguard all confidential information and maintain department confidentiality

Requirements

• Must be able to sit in a quiet environment for extended periods of time
• Must be able to visualize distance, color, depth perception and adjust focus
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures
• Must be able to lift up to 25lbs; and be able to push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs
• Must be able to work in an environment with secondhand smoke and loud noises

Qualifications

• Must be able to follow the Company Service Standards model
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends
• Implements all approved procedures
• Provides guidance and procedural training to operators when required
• Periodically fills the role of a Lead when required
• Reviews and supervises daily activities, reports and all related reports and prepares shift reports for the Director of Surveillance
• Supervises activities related to surveillance of all gaming operations

Skills

• Knowledge of Indiana Gaming regulations
• Knowledge of company’s internal controls, policies, and procedures
• Ability to operate surveillance equipment
• Ability to visualize distance, color, depth perception and adjust focus
• Ability to lift up to 25lbs
• Ability to work in an environment with secondhand smoke and loud noises

Benefits

• 401(k) plan with matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• Paid time off
• Tuition Reimbursement

Pay

Hourly: $16.00 - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Schedule

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.