Surveillance Assistant Shift Manager

Responsibilities

• Supervise staff and manage daily operations of a designated shift.
• Support, administer, and manage operational goals, monitor performance and profit objectives.
• Create effective and efficient schedules, manage labor costs, meet staffing objectives, and ensure coverage mandates.
• Assist in the budget process for the department, provide recommendations, support compliance with budget initiatives, and report budget concerns to manager.
• Support, promote, and demonstrate superior customer service in accordance with department and company standards.
• Affirmatively support and address customer service standards among team members and resolve issues as they arise.
• Assist in enforcing gaming laws and regulations related to the Surveillance Department.
• Ensure compliance with all regulatory, internal control, and policies and procedures during daily operations.
• Safeguard company assets at all times and submit reports for incidents, infractions, and violations.
• Analyze physical property, processes, and procedures to oversee and enforce compliance policies.
• Serve as a liaison with gaming regulators, public law enforcement, and other agencies.
• Review financial reports to ensure Surveillance operation efficiency and quality control.
• Conduct, supervise, and prepare reports for any incidents reported.
• Manage attendance and time records.
• Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• At least 21 years of age.
• High School Diploma or GED.
• One to two years of casino Surveillance experience or equivalent combination of education and experience.
• Thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.
• Comprehensive knowledge of video surveillance systems and database software.
• Advanced computer knowledge; proficient in all Microsoft applications including email use, incident report data entry, and report writing.
• Ability to perform basic mathematical calculations and understand bar graphs.