Surveillance Agent II

About the role

Under the direction of the Supervisor, Surveillance Operations, the Surveillance Agent II supports the integrity, safety, and compliance of casino operations through vigilant monitoring and investigative support. This role identifies potential risks, ensures adherence to regulatory standards, and collaborates with internal stakeholders to uphold operational excellence.

Responsibilities

• Analyzes recorded and live surveillance video of the gaming facility activities to detect suspicious activity, discrepancies in gaming activity (including advantage play, cheating at play, or suspicious financial transactions) that may pose a risk to employees, vendors, guests, Tribal residents, or Yaamava’ Resort & Casino operations.
• Monitors, interprets, and applies internal controls across casino departments to ensure compliance with regulatory and operational standards; performs comprehensive observations, prepares detailed reports, and executes accurate data entry while maintaining confidentiality and integrity.
• Efficiently manages simultaneous telephone and radio communications in high-pressure environments, ensuring accurate capture, logging, and analysis of critical information using surveillance software and databases.
• Maintains exceptional situational awareness and precision while performing complex multitasking responsibilities independently.
• Collaborates and communicates effectively with casino team members and leadership to obtain relevant incident details for investigations of gaming activity, requested reviews, claims, accusations, and safety risks.
• Maintains proficiency in all table games offered at Yaamava’ Resort & Casino and applies strong mathematical aptitude to verify and authorize payouts, reimbursements, and reconciliation issues to prevent and mitigate wrongdoings.
• Conducts casino department audits using cameras and applicable databases to verify regulatory compliance and internal controls related to financial transactions, morning audit drops, count room procedures, table games operations, and food and beverage health and safety standards.
• Maintains a thorough and up-to-date understanding of Tribal Gaming Commission internal controls, policies, and procedures, Federal and State regulations, and Minimum Internal Control Standards (MICS) through continuous testing and examination, including monthly quizzes and tests on regulations and SOPs.
• Conducts routine and systematic camera functionality checks to ensure optimal performance of surveillance systems; identifies and reports equipment malfunctions by submitting detailed technical work orders.
• Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED is required.
• Associate’s degree or equivalent in a related field (e.g., criminal justice, accounting, law, or psychology) is preferred.
• Minimum two (2) years of experience in surveillance, security, or relevant casino experience is required.

Skills

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook), commercial database systems, and internet research skills.
• Excellent report writing and verbal communication skills.
• Ability to understand and use various database management systems and technological components of computers.
• Ability to multitask with different and sometimes conflicting events happening simultaneously.
• Basic mathematical skills, including calculating figures, adding, subtracting, multiplying, or dividing in all units of measure using whole numbers, common fractions, and decimal numbers.
• Must successfully pass an internal certification on all table games offered at Yaamava’ Resort & Casino within one (1) year.
• Certified Surveillance Professionals (CSP) certification is preferred.

Licenses & Certifications

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Certified Surveillance Professionals (CSP) certification is preferred.

Physical Requirements & Working Conditions

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• May be required to work evening, weekend, and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, and/or move up to 40 pounds occasionally.
• Sedentary work involving sitting most of the time; constantly operates a computer and other office productivity machinery.
• Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference, and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference, and over the telephone.
• Visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, expansive reading, and visual inspection of employees, visitors, or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend, kneel, and enter, exit, and operate a motor vehicle for travel to events, meetings, and properties.
• Endurance sufficient to sit, walk, and stand for extended periods and maintain efficiency throughout the work shift and during extended work hours.
• May be exposed to fumes or airborne particles, including secondhand smoke; reasonable accommodation will be made in compliance with all applicable law.