Surveillance Agent II

Responsibilities

• Maintain surveillance watch in all areas and activities.
• Record any irregular activities as required.
• Video surveillance of the activities of customers and employees in all gaming and money handling areas.
• Report (verbally and in writing) any violations of Gaming, company policies and procedures, and any safety concerns to the appropriate supervisor or manager.
• Report and offer solutions to any area of vulnerability to loss from internal or external sources.
• Maintain thorough knowledge of Gaming Regulations, company policies and other department procedures.
• Maintain compliance with department procedures and company policies.
• Work on special projects as needed as assigned by Surveillance Management.
• Maintain strict confidence regarding company matters.
• Adhere to established policies and procedures regarding customer service standards.

Requirements

• Must have at least 1 year experience in Gaming Casino Surveillance.
• Good interpersonal skills.
• Thorough knowledge of casino games and casino operations.
• Thorough knowledge of casino cheating, card counting, and player evaluations.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Vision correctable to 20/20 with normal color acuity.
• Must be able to sit or stand for prolonged periods of time.

Qualifications

• High school diploma or equivalent.

Skills

• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Knowledge of casino games and operations.
• Confidentiality and professionalism.
• Ability to work independently and as part of a team.

Benefits

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members.
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.
• Discounted Casino bus tickets.
• Discounted RTD EcoPass.
• Hot meal served by the Leadership Team once a month.
• 20% discount for Starbucks, Ara Spa, and all food outlets.
• 100% Colorado Gaming License reimbursement after 90 days of employment.
• Hospitality discounts available at all 43 PENN properties, plus discounts on goods and services.
• Education reimbursement program and Annual Scholarship Program.
• Career development opportunities.

Pay

Starting Salary: $22.00 to $23.00 per hour

Schedule

Flexible schedule including nights, weekends, holidays, and fluctuating days off.