Surveillance Agent II

Description Job Overview: The Surveillance Agent II is responsible for observing, documenting, and reporting activities associated with gaming operations; adherence to regulatory requirements and procedures; and following approved surveillance department procedures. The Surveillance Agent II will also assist members of casino management in the resolution of customer or employee related disputes. In the absence of the Surveillance Supervisor, the Surveillance Agent II will also be responsible for supervising, overseeing, administratively directing, coordinating, monitoring and implementing all activities within the Surveillance Department. Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities: Conducts yourself in accordance with PCI Gaming purpose, expectation guide, and department proceduresTrains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or developmentUtilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activityObserves, documents, records, and reports regulatory or procedural violationsActively monitors, observes, records and reports daily casino activityMonitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areasAccurately complete routine video reviews, reports, log entries, video reviews, and all other functionsMonitors specific processes to ensure compliance with cash handling regulations and proceduresMaintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirementsMaintains security of designated areas and the confidentiality of all relevant informationReports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department managementConducts special observations as directed by department managementAssists with investigations when instructed by Director of Regulatory CompliancePerforms other duties as assigned or directed In the absence of the Surveillance Supervisor (or above) the following duties and responsibilities apply: In the absence of the Surveillance Supervisor, this position is responsible for the team members and supervision of the Surveillance DepartmentSupervises Surveillance Agents, shift operations, staffing levels and schedulingTrains all surveillance staff as requiredReviews all surveillance reports, verify incidents being reported and monitor all paperwork for accuracyCoordinates with security and other appropriate departments and/or personnel when surveillance discovers a matter which needs further investigation or attentionAssists in the maintenance of surveillance equipment to include reporting repair concerns in a timely manner as per the TICS (Tribal Internal Control Standards) and the PCI Gaming Authority, System of Internal Controls, Chapter 8 - Surveillance manualPerforms other duties as assigned by the department management Job Requirements: (please ensure you meet the listed requirements prior to applying) High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employmentMust be twenty-one (21) years of age or olderOne (1) year of casino surveillance experience or directly related field- requiredSix (6) months of previous supervisory experience- preferredMust have intermediate computer skills with Microsoft Word and report writing, which a report writing assignment will be administered prior to any interviewDemonstrated ability to communicate effectively both verbally and in writingMust possess a high level of maturity with the ability to self-manageWilling to work odd and irregular hours including night and weekend schedules, and hours are subject to change at any time with minimal noticeDue to the dynamic nature of this position, job duties and responsibilities can change without noticeWilling to travel and participate in training as recommended or requiredMust have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as requiredMust be pre-licensed by the Tribal Gaming Commission as a requirement for this positionMust maintain a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this positionMust have willingness and ability to work in a smoke/secondary smoke environment NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of PCI Gaming Au