Surgical Srvcs Patient Liaison

About the role

The Surgical Services Patient Liaison serves as the frontline representative between surgery patients, family members, medical staff, surgeons, and hospital support staff to ensure services provided on the day of the patient’s surgery are correct based on identified patient care orders. This role coordinates the needs and overall coordination of care efficiently and in a timely manner to prepare the patient for surgery without delay. The liaison also assists the patient’s family members with technical assistance and provides patient status updates while surgery is in progress.

Responsibilities

• Serve as the primary point of contact for surgery patients and their families on the day of surgery.
• Coordinate communication between patients, families, surgeons, anesthesia, nursing, and support staff to ensure all care orders and preparations are completed accurately and without delay.
• Provide real-time updates to families during surgery.
• Offer basic technical assistance and guide families through hospital processes.

Requirements

• Associate degree in business administration or a related field. A high school diploma/GED equivalent and additional relevant administrative work experience can be considered on a year-for-year basis in lieu of the degree requirement.
• Minimum of three (3) years of administrative work experience, preferably in a hospital or outpatient healthcare setting.
• Basic Life Support/CPR (BLS/CPR) certification, to be obtained within thirty (30) days of hire/transfer date.

Preferred Qualifications

• Basic understanding of medical terminology.
• Basic working knowledge of commonly known computer applications, such as Microsoft Office.
• Demonstrated effective written and verbal communication skills.
• Demonstrated ability to establish and maintain effective working relationships.
• Demonstrated ability to work independently without direct supervision.
• Demonstrated ability to perform public speaking when needed.

Schedule

2nd shift, Monday through Friday, 11:00 AM to 7:30 PM, with occasional weekend coverage.

Pay

Hourly rate is determined by years of experience and internal equity within the organization. Minimum starting rate is $17.35, with a maximum salary range of $23.60.

About the organization

Sarasota Memorial Health Care System is dedicated to delivering the highest level of care in America. Sarasota Memorial Hospital has been recognized as the #1 Hospital in the Region by U.S. News's Best Hospital report, scoring a perfect 10. It has also been designated a national "standout" hospital for earning top ratings in all evaluated conditions and procedures, an accomplishment achieved by less than 1% of over 4,000 hospitals.

Additional accolades include:

• Magnet® recognition from the American Nurses Credentialing Center (ANCC).
• Only provider of Level II trauma services, obstetrical services, and Level III neonatal intensive care in Sarasota County.
• Highest 5-Star rating from Medicare for quality and safety.
• Straight "A's" for Patient Safety.
• Listed among U.S. News “Best Hospitals for Maternity” for 2021-2022; the only hospital in the region to make the list.
• One of the nation's 100 Top Hospitals, 40 Top Teaching Hospitals, and 50 Top Cardiovascular Hospitals.
• Listed among U.S. News' 50 Best Hospitals for Rehabilitation Services and Specialized Urology Care, 2022-2023.
• Named among Forbes' Best Employers for Women.
• Named among the World’s Best Hospitals by Newsweek, 2019-2022.

Benefits

• Paid Time Off (start earning PTO on day one of employment).
• Tuition Reimbursement.
• Discounted Medical, Prescription, Dental, and Vision Benefit Plans for Full & Part-Time Employees.
• Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars.
• Life Insurance.
• Disability Insurance.
• Retirement Savings Plan: 403b.
• Discounted Child Care & Before and After School Program and Summer Camp.
• Bereavement Leave.
• Free Parking.
• On-Campus Dining with a 10% discount.
• Credit Union with teller machines on campus.
• Direct Deposit.
• Free Wellness Screening.
• Free confidential counseling services.
• Employee Discount Programs.
• Recognition Programs.
• Referral Programs.
• Tremendous growth opportunities for hard workers.