Patient Liaison

About the role

Jax Spine & Pain Centers is North Florida’s leading provider of progressive interventional pain relief for the treatment of back, neck, shoulder, knee, hip and chronic pain. We are seeking a Marketing Representative to join our team.

Responsibilities

• Identify and target key physicians and physician groups based on historical business trends, referring history and physician specialty.
• Schedule and conduct regular sales calls, business entertainment, educational offerings and special events with customers/prospects to increase new patient referrals.
• Manage database, including contact information, preferences, protocols and special requests.
• Communicate referring office concerns, complaints, and compliments to the appropriate individual.
• Maintain a working knowledge of all physician specialties, referral patterns and competitors. Share knowledge with Practice Managers.
• Develop and communicate weekly plans to effectively target customers and maintain frequency with top accounts.
• Based on business needs, coordinate and facilitate regular pathways for communication with clinics/hospitals to capitalize on opportunities for growth.

Qualifications

• Strong organizational and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Solid time management and execution skills.
• Able to work as a positive team member with peers and management.
• Able to develop, foster and advance relationships with others, both within and outside of the organization.
• Able to maintain and ensure confidentiality of all patient/client information in accordance with HIPAA policies and procedures.
• Bachelor’s Degree in marketing or healthcare-related field preferred.

Skills

• Strong organizational and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Solid time management and execution skills.
• Able to work as a positive team member with peers and management.
• Able to develop, foster and advance relationships with others, both within and outside of the organization.
• Able to maintain and ensure confidentiality of all patient/client information in accordance with HIPAA policies and procedures.

Benefits

• 401(k).
• 401(k) matching.
• Dental insurance.
• Disability insurance.
• Employee assistance program.
• Health insurance.
• Life insurance.
• Paid time off.
• Travel reimbursement.
• Vision insurance.

Schedule

Day shift.
Monday to Friday.