Client Patient Liaison, Surgery

Position Overview

As the Client Patient Liaison for our Surgery Department, you’ll play a vital role in ensuring a smooth and supportive experience for both clients and staff. You’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care.

Key Responsibilities

• Scheduling & Coordination: Manage surgery consultations and follow-up appointments, ensuring efficiency and excellent client experience.
• Client Communication: Serve as the primary liaison for incoming calls and messages related to surgical patients. Provide timely, compassionate, and informative responses to client inquiries.
• Billing Support: Assist clients with estimates, billing questions, and insurance-related documentation. Partner with the billing team to resolve concerns quickly and clearly.
• Record Management: Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions.
• Team Collaboration: Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly.
• Customer Service: Deliver exceptional, empathetic service to every client, every time—supporting pet owners through the surgical process with care and professionalism.

What You Bring

• Prior experience in a veterinary, medical, or client-facing service environment
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Familiarity with veterinary scheduling and medical records systems (preferred)
• A proactive, compassionate, and detail-oriented mindset
• Experience in a veterinary, healthcare, or customer service role
• Excellent organizational and multitasking skills
• Strong communication skills, both written and verbal
• Familiarity with scheduling software and electronic medical records (EMRs) preferred
• Ability to handle sensitive and confidential information with discretion
• Caregiving and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets
• Office setting within a hospital environment
• May require occasional weekend or evening hours, depending on client needs and department operations

Benefits

• Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms
• Highest competitive and comparable wages based on experience and skill set
• Competitive Vet Assistant and RVT CE allowance annually
• VetBloom access: Race approved continuing education, training, and curriculum library
• Licence application and renewal reimbursement for RVT’s
• Opportunities for growth and advancement

Qualifications

• Prior experience in a veterinary, medical, or client-facing service environment
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Familiarity with veterinary scheduling and medical records systems (preferred)
• A proactive, compassionate, and detail-oriented mindset
• Experience in a veterinary, healthcare, or customer service role
• Excellent organizational and multitasking skills
• Strong communication skills, both written and verbal
• Familiarity with scheduling software and electronic medical records (EMRs) preferred
• Ability to handle sensitive and confidential information with discretion
• Caregiving and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets
• Office setting within a hospital environment
• May require occasional weekend or evening hours, depending on client needs and department operations

Skills

• Prior experience in a veterinary, medical, or client-facing service environment
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Familiarity with veterinary scheduling and medical records systems (preferred)
• A proactive, compassionate, and detail-oriented mindset
• Experience in a veterinary, healthcare, or customer service role
• Excellent organizational and multitasking skills
• Strong communication skills, both written and verbal
• Familiarity with scheduling software and electronic medical records (EMRs) preferred
• Ability to handle sensitive and confidential information with discretion
• Caregiving and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets
• Office setting within a hospital environment
• May require occasional weekend or evening hours, depending on client needs and department operations