Surgical Scheduler III

Responsibilities

• Collaborates with OR nursing and anesthesia regarding scheduling surgical cases for assigned provider(s).
• Arranges surgery schedule with preferences for medical necessity, as well as patient and/or equipment conflicts and surgeon preferences.
• Corresponds with surgeon offices for needs, cancelations, pre-op/post-op care/testing/appointments.
• Contacts patients to confirm and schedule pre-op and post-op testing and appointments.
• Corresponds with insurance providers for prior authorization requests in required timeframes.
• Sends patient required surgical information/documentation and ensures all aspects of surgery are documented correctly in the patient’s chart.
• Books cases in appropriate systems, adds scheduled cases to Provider’s calendar, and organizes and plans Provider’s schedules to ensure surgeries are scheduled in a timely manner on designated OR days.
• Coordinates combo surgery cases with other Providers and their support staff.
• Requests and coordinates schedules with facility to accommodate additional and/or extra needed OR time based on case needs.
• Contacts patients via phone and electronically to answer any questions they may have.
• Completes faxing, copying, and mailing copies of letters to patients and completes paperwork as appropriate/needed.

Requirements

• High School diploma and 2 years relevant experience required.
• Or equivalent combination of education and experience.

Qualifications

• Demonstrated customer relations skills.
• Knowledge of Medical Terminology.
• Experience with surgical/appointment scheduling software (such as Flowcast).
• Experience with electronic medical records, preferred.

Skills

• Customer Relations.
• Surgical/Appointment Scheduling Software (e.g., Flowcast).
• Electronic Medical Records.

Benefits

• The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
• The University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).

Pay

• Compensation Range: $19.62 - $26.49
• Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: UR - Day (United States of America)