Surgical & LASIK Coordinator

Key Responsibilities

• Deliver a white-glove experience for LASIK, refractive, and other ophthalmic surgery patients, guiding them through consultations, procedures, and post-op care.
• Serve as the primary point of contact for LASIK patients, providing personalized education, answering questions, and ensuring confidence in surgical decisions.
• Educate patients on LASIK, refractive, and other eye procedures, including candidacy, expected outcomes, recovery, and lifestyle benefits.
• Career Counselors/ LASIK Coordinators should coordinate all aspects of surgical care, including scheduling, diagnostics, consents, fees, financing, and follow-ups.
• Manage inquiries via phone, email, and digital platforms, ensuring timely, professional responses and conversion of consultations to procedures.
• Maintain accurate EHR documentation and collaborate with physicians, technicians, and staff to deliver a seamless, concierge-level experience.
• Support Surgical Counselors as needed, traveling between practice locations to ensure consistent patient care.

Qualifications

• Experience in healthcare or ophthalmology; surgical counseling/refractive surgery coordination preferred.
• Strong communication, patient education, and financial discussion skills.
• Excellent organization, multitasking, and technology proficiency, including EHR and scheduling systems.
• Able to thrive in a fast-paced, patient-focused environment.

Work Schedule

Monday through Friday 8:30 AM to 5:00 PM with a scheduled 30-minute lunch. Flexibility is important, with occasional evening or weekend availability when needed.

Pay

Competitive salary based on experience.

Schedule

Monday through Friday 8:30 AM to 5:00 PM with a scheduled 30-minute lunch. Flexibility is important, with occasional evening or weekend availability when needed.

Benefits

• 401K retirement plan with employer match.
• Medical, dental, and vision benefits.
• Paid time off including holidays and vacation.
• Employee discounts on eyewear and exams.
• Ongoing training and career growth opportunities.