Surgical Coordinator (Plastics)

Responsibilities

• Coordinated and scheduled cosmetic and reconstructive surgical procedures across office-based ORs, ambulatory surgery centers, and hospitals while managing surgeon, facility, anesthesia, and vendor availability.
• Served as the primary patient liaison, guiding patients through the consultation-to-surgery process, providing education, pre/post-operative instructions, and ensuring a high level of patient satisfaction.
• Maintained accurate patient records, surgical schedules, and EMR documentation while coordinating with vendors, ancillary providers, and clinical teams.
• Oversaw pre-operative requirements, including medical clearances, laboratory testing, imaging, consents, and compliance with surgeon protocols.
• Managed cosmetic surgery logistics, including treatment plan reviews, financial agreements, deposits, payment schedules, and financing coordination.
• Verified insurance benefits, secured prior authorizations, and coordinated documentation for reconstructive procedures.
• Ensured compliance with HIPAA, OSHA, accreditation standards, and practice policies while supporting departmental initiatives and special projects.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding interpersonal and customer service skills with the ability to build rapport with patients.
• Experience working in a surgical, cosmetic, or medical practice environment preferred.
• Knowledge of surgical scheduling processes and coordination.
• Familiarity with plastic surgery procedures and terminology preferred.
• Proficiency in EMR systems and Microsoft Office applications.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Demonstrated analytical and problem-solving abilities.
• Ability to meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Professional appearance, demeanor, and conduct.
• Positive attitude with a strong commitment to patient satisfaction.
• Able to maintain confidentiality and exercise sound judgment.
• Strong critical thinking skills and adaptability.