Surgical Coordinator

About the role

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

Responsibilities

• Must be patient service focused with the ability to deliver high patient satisfaction.
• Excellent communications skills required, ability to develop relationships with patients to provide a positive experience.
• Ability and confidence to present pricing and financing.
• Ophthalmic/optometric experience is preferred but not required.
• Proficient with standard office equipment and software (Word & Excel); multi-task comfortably; ability to work with a high degree of professionalism.
• Exemplary organizational skills: willingness to be cross-trained and fill in for other staff members.
• Liaison to patients; assist with completion of paperwork; create, update, and maintain accurate patient files; update database systems, schedule and confirm appointments as necessary.
• Assist patients regarding surgery dates, book patients for consultations and surgery, discuss pre and post-op instructions with patients.
• Discuss surgical cost with patients, based on their benefits and answer questions about payment and financing.
• Handle timely follow-up to prospective, current and past patients.
• Prepare patient charts for surgery and provide caring help to patients before, during and after surgery.
• Collect surgery payments; process financing through financial software programs; maintain monthly and yearly financial reports.
• Ensure all patients, at all times, have a positive experience while in the office or on the phone.

Qualifications

• Excellent people skills, outgoing and friendly, organized and computer savvy.
• Attention to detail is critical.
• Experience preferred.
• Liaison to patients; assist with completion of paperwork; create, update, and maintain accurate patient files; update database systems, schedule and confirm appointments as necessary.
• Assist patients regarding surgery dates, book patients for consultations and surgery, discuss pre and post-op instructions with patients.
• Discuss surgical cost with patients, based on their benefits and answer questions about payment and financing.
• Handle timely follow-up to prospective, current and past patients.
• Prepare patient charts for surgery and provide caring help to patients before, during and after surgery.
• Collect surgery payments; process financing through financial software programs; maintain monthly and yearly financial reports.
• Ensure all patients, at all times, have a positive experience while in the office or on the phone.

Benefits

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off