Surgical Assist Coordinator(Remote)

Surgical Assistant - Coordinator

The Surgical Assistant - Coordinator plays a critical role in ensuring seamless coordination of surgical assist providers, customer support, and exceptional patient experience. This position requires strong analytical skills, high attention to detail, advanced problem-solving abilities, strong communication, and a high level of customer focus and patience. The ideal candidate thrives in a fast-paced environment, manages complex logistics with ease, and is highly proficient in Microsoft Office, especially Excel for reporting, tracking, and workflow optimization.

Essential Job Duties And Responsibilities

• Scheduling & Coverage Coordination
• Serve as the primary point of contact for all customers regarding surgical assist coverage-related communications across assigned markets.
• Learn and apply market-specific dynamics for surgical assist coverage.
• Build strong, supportive relationships with each market’s clinical leadership.
• Proactively identify coverage conflicts and provide multiple solution options using strong analytical and problem-solving skills.
• Independently assess urgent coverage issues, escalate when appropriate, and communicate decisions clearly and promptly.
• Provide guidance to clinical leaders on prioritization of coverage needs.
• Ensure all clinical managers are supported with staffing coverage requirements.
• Manage urgent add-ons and last-minute schedule changes with effective communication to all stakeholders.
• Cook with surgeon offices to obtain complete and accurate case details.
• Be main point of contact for all internal scheduling needs.
• Surgeon Office Communication & Relationship Management
• Act as the main point of contact for surgeon offices regarding scheduling, coverage, and operational inquiries.
• Proactively communicate coverage status, updates, and changes to surgeon offices.
• Ensure surgeon scheduler contact information is maintained accurately in USMON/Salesforce for weekly case confirmations.
• Reach out to surgeon offices during high-volume periods to identify unscheduled cases and offer services.
• Support surgeon office education and collaboration with Direct Patient Billing teams.
• Obtain credentialing sponsor forms from surgeon offices to support Surgical Assistant Operations.
• Collaborate with scheduling team to ensure smooth onboarding of all new customers to our scheduling.
• Foster strong, professional relationships with surgeon offices to enhance service delivery and customer experience.
• Clinical Operations & Project Support
• Track and report on case volume, utilization, and cancellation trends.
• Submit requests for new surgeons to be added to USMON/Salesforce.
• Follow up with new customer requests to assess need and coordinate with operational and clinical teams to determine coverage capability.
• Support onboarding of new surgeon office staff in collaboration with clinical managers.
• Aid in additional clinical operational projects as assigned.
• Information, Documentation & Compliance Support
• RCM and scheduling team in collecting, reviewing, and verifying patient demographics and insurance information as needed.
• Monitor, surgical descriptions and estimated duration of procedures to ensure accurate surgical assist coverage planning.
• Administrative & Analytical Responsibilities
• Manage inquiries and support efficient case management workflows.
• Utilize advanced Excel skills to generate operational reports, analyze scheduling and coverage trends, and identify opportunities for process improvement.
• Leverage scheduling software and EMR platforms to maintain accurate data entry and workflow execution.
• Technical Skills
• Advanced proficiency in Microsoft Office, particularly Excel (data sorting, filtering, formulas, and report creation).
• Strong computer literacy; experience with scheduling systems and EMR platforms.
• Fast and accurate typing skills.
• Communication & Interpersonal Skills
• Excellent verbal and written communication abilities.
• Professional, collaborative interactions with surgeons, clinical leaders, staff and external partners.
• Demonstrated patience, empathy, and customer-focused service.
• Organizational Skills
• Strong attention to detail with exceptional ability to multitask and prioritize in a fast-paced, dynamic environment.
• Proven problem-solving and analytical skills to support decision-making and operational improvements.
• Experience
• 3-5 years’ experience in surgical scheduling or a healthcare administrative role.
• Familiarity with EMR systems, medical billing, and authorization workflows is a plus.
• Proven experience working in a medical office or healthcare setting a plus.
• Education
• A high school diploma or equivalent experience (additional education or certification in medical office administration or healthcare management is a plus).
• Proven experience in a medical office or healthcare setting, preferably in surgical scheduling or coordination.
• Physical and Mental Demands
• This position will spend long hours sitting and using office equipment and computers.
• The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking.
• This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
• Work Environment
• Standard office working environment that may be busy and noisy at times.