Surgery Scheduling Specialist

About the Role

Coordinates with patients, physicians, and operating room to schedule surgeries with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

Responsibilities

• Coordinates surgery schedule with patient, physician, and operating room in support of surgery scheduling functions.
• Coordinates with other services to schedule multi-panel and multi-surgeon combination cases across all locations.
• May assist in scheduling all appointments related to surgery.
• Verifies patient eligibility and coverage for procedure and discusses potential financial obligations with patient.
• Identifies if a patient’s coverage is in-network or out-of-network and directs the patient to proper resources if needed with assistance from the Lead/Manager.
• Obtains precertification or proper insurance approval prior to surgical procedures.
• Notifies and forwards paperwork for insurance certification to billing office and obtains additional paperwork if needed, for compliance.
• Monitors surgery schedule and ensures optimization of resources and workflow.
• Maintains quality in operations impacting patients and staff.
• May assist in training new and current employees.

Technical Capabilities

• Patient Scheduling (Intermediate): The ability to coordinate and schedule patient appointments, surgeries, and other office visits with various computer systems in the hospital or clinic.
• Surgery Scheduling (Intermediate): The ability to coordinate and schedule surgeries within various computer systems in the hospital.
• Patient Documentation (Intermediate): The ability to receive and record patient information.
• Medical Terminology & Documentation (Intermediate): The ability to comprehend medical terminology and documentation in an office, or surgical setting.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

• Supporting Colleagues: Develops Self and Others - Continuously improves own skills by identifying development opportunities. Builds and Maintains Relationships - Seeks to understand colleagues' priorities, working styles and develops relationships across areas. Communicates Effectively - Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services: Serves Others with Compassion - Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems - Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support - Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality: Performs Excellent Work - Checks work quality before delivery and asks relevant questions to meet quality standards. Fulfills Safety and Regulatory Requirements - Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively: Demonstrates Accountability - Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources - Displays understanding of how personal actions will impact departmental resources. Makes Data Driven Decisions - Uses accurate information and good decision making to consistently achieve results on time and without error.
• Fostering Innovation: Generates New Ideas - Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. Applies Technology - Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Adapts to Change - Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Qualifications

• Relevant Work Experience: 2 years
• Education: High School Diploma or GED

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.