Surgery Scheduler - Vascular Surgery

About the role

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. Our culture, known as The Meaning of Care, sets us apart by helping families grow, conveying difficult diagnoses with compassion, going above and beyond for patient needs, and celebrating victories.

Responsibilities

• Schedules patient appointments, surgical, and diagnostic procedures.
• Provides patient instruction regarding all procedures.
• Ensures efficient, and patient-friendly workflow to provide quality care.
• Updates patient demographic and insurance information.
• Schedules cases correctly and coordinates according to scheduling guidelines.
• Follows up with physicians and/or physician office staff with scheduling conflicts, issues, and concerns.
• Sets up necessary equipment, lab, and devices for each patient's surgery.
• Completes appropriate order sets, including patient consent for surgical procedures.
• Schedules surgical cases in accordance with surgical services scheduling guidelines and policy.
• Calculates necessary room time and enters scheduling information into the physician's calendar.
• Requests and sets up access to EMMI for patients to view videos for thyroid and parathyroid surgeries.
• Informs patients and families of all surgery information, including details of where and when to report for the procedure.
• Serves as a liaison between physicians, physician's office staff, and hospital by coordinating surgical services scheduling for patient/customer satisfaction.
• Reviews schedules in advance and revises as necessary to prevent errors and reduce risks.
• Communicates with appropriate parties to make schedule adjustments to ensure efficiency and prevent unforeseen circumstances.
• Demonstrates ability to identify opportunities for and give individualized customer service/patient care according to customer/patient needs.
• Is familiar with scheduling software and performs skills competently and independently.
• Checks for appropriate resource scheduling.
• Reviews and prepares surgery schedule on a daily basis.
• Reports issues/concerns as necessary.
• Maintains competence in required skill sets.
• Enters patient surgical procedure into the electronic medical record.
• Assures positive customer relations are maintained with hospital personnel, patients, visitors, and physicians.
• Performs telephone triage to determine patient needs by documenting patient's needs to appropriate staff and advising patient on appropriate instructions.
• Builds collegial relationships with other peers across the Surgical Services.
• Maintains professional appearance, behavior, and work environment.
• Returns scheduling calls promptly and courteously.
• Maintains teamwork, positive mentoring, and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance Access Center services.
• Is responsible for maintaining department productivity measures and being actively engaged in the day-to-day process.

Job Requirements

• High School Diploma or General Educational Development (G.E.D.) required.
• Post-secondary education/training in healthcare, or business operations preferred.
• Minimum of 1-3 years in patient scheduling, insurance registration, or patient care delivery required.
• Prior Surgical Technologist or Medical Assistant experience preferred.
• American Heart Association Basic Life Support (BLS) preferred.

Skills/Knowledge/Abilities

• Pleasant personality and courteous manner imperative.

Physical Requirements

• Weight Demands: Light Work - Exerting up to 20 pounds of force.
• Physical Activity: Not necessary for the position (0%): Climbing, Crawling, Kneeling, Occasionally Performed (1%-33%): Balancing, Carrying, Crouching, Distinguishing colors, Lifting, Pulling/Pushing, Standing, Frequently Performed (34%-66%): Grasping, Reaching, Constantly Performed (67%-100%): Fingering/Touching, Keyboarding/typing, Reaching, Seeing/Visual, Sitting, Speaking/talking.

About Nebraska Methodist Health System

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. Founded in 1891, service to our communities has always been a top priority. We provide financial assistance, health education, outreach to diverse communities and populations, and other community benefit activities.

Employment Information

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.