Surgery Scheduler (Pedi Surgery)

About the role

The Surgery Scheduler coordinates and schedules inpatient and outpatient surgeries, diagnostic procedures, lab testing, and office visits. They manage patient registrations, insurance authorizations and referrals, financial estimates and collections, pre-surgical clearances, and surgical scheduling. They work closely with physicians, patients, families, insurance carriers, and multidisciplinary teams to ensure efficient coordination of care.

Responsibilities

• Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, office personnel, and various hospital personnel while maintaining patient confidentiality.
• Works directly with insurance carriers to obtain authorizations and referrals as needed per insurance guidelines to ensure financial coverage for prospective procedures.
• Completes a detailed estimate for physician services, explains patient financial responsibilities to the patient, collects deductible/co-insurance amount, and posts payments to the surgical invoice prior to the procedure.
• Verifies patient demographics, eligibility, and diagnostics as guided by scheduling protocol for each physician and involves physician as needed to coordinate care.
• Requests and obtains pre-surgical clearance from patient's PCP and/or Specialty provider as needed.
• Reconciles surgical responsibilities by preparing preliminary and final schedules for each physician as assigned.
• Closely coordinates physician office and OR schedules to maximize physician efficiency.
• Confirms completion of all surgical cases in the EMR.
• Centers with external vendors to ensure all needed surgical equipment is available.
• Communicates in an effective and professional manner with physicians, care management team, ancillary departments, nursing units, physician's office staff, insurance companies, as well as patients and their families.
• Maintains complete, thorough, and accurate documentation.
• Ensures compliance with budgetary guidelines, time management, supply management, productivity, and accuracy of practice.
• Adheres to all policies, procedures, and standards of the University.
• Performs other duties as assigned.

Requirements

Minimum Education: High School Diploma or equivalent required
Minimum Experience: 2 years of experience in a hospital or medical business office required

Skills

N/A

Benefits

100% paid medical premiums for our full-time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
Longevity Pay (Monthly payments after two years of service)
Build your future with our awesome retirement/pension plan!

Pay

Commensurate with experience

Schedule

Monday-Friday, 8am-5pm