Surgery Scheduler - IRMC Physician Group - Orthopedic Office in Richland - Full Time

Job Responsibilities

• Perform pre-registration function in conjunction with the office, OR, or preregistration department and/or surgery centers.
• Provide excellent customer service during phone calls to patients to obtain or verify demographic information, insurance information, and other required data.
• Verify eligibility of patient’s insurance and discuss the correct discrepancies with the patient at the time of preregistration.
• Communicate hospital policy on collection of patient’s out-of-pocket responsibility and inform patient of amount to be paid at the time prior to service.
• Provide patient with instructions relative to a scheduled appointment/procedure and answer customers' questions about their anticipated service.
• Discuss financial options available for payment of patient liability and refer patients to Financial Counselors for pre-collection or assistance in application for financial assistance programs.
• Maintain a high standard of accuracy in pre-registration to facilitate a smooth registration process for the patient upon arrival for service and final registration.
• Collects copays or coinsurances from insured patients and provide receipts when warranted.
• Answers telephones, screens and directs incoming calls and messages to the appropriate party according to organization policy.
• Generates surgical lists and communicates the schedules to the rest of the office, billing department, and providers in a timely manner.
• Maintains an accurate filing system for insurance eligibility lists and office forms related to the position.
• Follows up with no-shows or cancellations when appropriate. Also will confirm procedures with the patients in a timely manner prior as a reminder to the patient.
• Maintains an orderly, neat, and clean work area.
• Travel to other IPG offices when needed to cover when requested.
• Performs other tasks as requested.

General Tasks

• Cover office operations as needed.
• Adhere to IHPS Policies and procedures.
• Model appropriate customer services with patient, physicians, and employees.
• Aid the Provider by sending approved electronic prescriptions via the electronic health record.

Qualifications

• Minimum Education required: Must be a high school graduate. Business or medical secretarial graduate or equivalent preferred.
• Current CPR certification preferred.
• Knowledge Of: Modern operational methods germane to a medical practice; clerical equipment, operations, and processes; must have basic understanding of medical terms and abbreviations; usage of computer systems; various medical forms, reports, and processing methods; possess a fundamental knowledge of basic billing procedures; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.
• Ability To: Make a great first impression and sustain it; answer multilane telephones; operate a 10-key adding machine by touch; operate or learn to operate automated systems, personal computers, and fax machines; employ tact, diplomacy, and compassion with all types of people; communicate well irrespective of the medium; exhibit strong interpersonal skills; maintain cooperative relationships with staff members, patients, and physicians; communicate clearly and concisely; process a variety of medical reports and correspondence; follow set outlines and be alert to variations and make decisions accordingly; persons working in this position must maintain organized and accurate records; exercise team coordination skills; serve as patient advocate; understand and enforce the financial policy of the practice and recognize and correct costly data capture errors.