Surgery Scheduler - Gastroenterology

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description of role, duties, education required, preferred, licensure/certification, experience required, etc. No explicit Benefits, Pay, Schedule. So we should not include those sections. We need sections: About the role (maybe a brief summary), Responsibilities (list of duties), Requirements (education, licensure, experience?), Qualifications (maybe preferred?), Skills (maybe competencies). We need to decide what content fits each heading. We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate. We need to preserve all substantive info. Let's parse the posting: First paragraph: "The Surgery Scheduler, in collaboration with our specialty providers, is responsible for oversight and coordination of surgery and procedure scheduling across multidisciplinary specialties. The scheduler works closely with patients to ensure they have completed all consultations and preoperative visits prior to scheduling surgery. The scheduler will monitor and analyze performance measures and quality indicators as well as provide training to new caregivers. They will demonstrate competency in all areas of surgery and endoscopy procedure scheduling by working in these areas alongside fellow caregivers. This position does not directly manage other caregivers." That's about the role. Then "Essential Functions And Duties" followed by a long list of duties. Then "Education Required: High School diploma/GED. Preferred: Associate degree plus healthcare scheduling experience" "Licensure/Certification/Registration Required: Ability to travel to business functions/trainings/meetings and all SCHS worksites. Preferred: N/A" "Experience Required: One year experience in healthcare registration and scheduling. Preferred: 2 years’ experience in healthcare registration and scheduling." No explicit skills list, but many competencies mentioned: phone etiquette, medical terminology, human anatomy, procedures, EPIC proficiency, etc. Could be placed under Skills. We need to output sections only if they have real specific content. So we can have:

About the role

... (the first paragraph)

Responsibilities

• ... each duty as list items

Requirements

maybe combine Education, Licensure/Certification, Experience? Or separate sections: Education, Experience, Licensure? But we have only allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put education, licensure, experience under Requirements. Qualifications could be preferred qualifications (Associate degree plus healthcare scheduling experience, 2 years experience). Skills could be competencies like phone etiquette, medical terminology, EPIC proficiency, etc. We must not create sections with filler like "not specified". So we need to ensure each section has substantive content. Let's extract duties list: - Responsible for high-level accuracy in all functions of clinic business / patient process flow, from initial intake to final collections for services provided. - Tracks and manages all aspects of care for patients and coordinates close follow up post operatively. - Schedules and coordinates all procedures, including verification of completion of the prior authorization process. - Provides concise, specific patient instructions for general and endoscopy procedures. - Establishes and maintains communication with other team members and departments such as the OR, MDU, pre-surgery and outside entities to ensure procedures and systems function smoothly as well as promotes continuity of care. - Troubleshoots issues that arise between the clinic and other hospital departments and works in a collaborative manner to find resolution. - Correlates the established provider procedure schedule to EPIC procedure schedules. - Works with the clinic leadership to resolve conflicts when identified. - Schedules inpatient and outpatient procedures and appointments accurately. - Responds to telephone inquiries and faxes from the patient’s provider offices and clinics for all service locations. - Coordinates procedures for orders received from providers outside of St. Charles processing for review from the performing MD. - Reviews and verifies history and physical documentation has been received and performed in an appropriate timeframe, coordinates care with the patient. - Demonstrates excellent phone etiquette and understands medical terminology, human anatomy, procedures, etc. - Maintains knowledge of hospital operations for procedures as inpatient and outpatient. - Prioritizes tasks to ensure all details are addressed and proper documentation is inputted into all systems. - Develops and maintains a high level of understanding of EPIC process. - Functions as a system super user and is proficient utilizing snap board, case requests/procedures, ambulatory chart, ancillary orders, telephone encounters, registration, scheduling functions and estimates. - Continually evaluates department process flows and practices in order to seek opportunities for improvement, conveys feedback and suggestions to clinic leadership. - Designs and runs the Surgery scheduling on-boarding training, develop training materials and maintain policy manuals. - Evaluates trends and adjusts education as needed to always provide relevant and easy to absorb education. - Works with the clinic leadership to compile and interpret key business, financial, operational and statistical data; performs analyses aimed at identifying process errors & education opportunities to improve performance. - Keep accurate records on department spreadsheets and uses tools including rosters and shared data for tracking purposes, follow up & documentation. - Anticipate the need for change through direct observation and maintains open communication with other departments and facilities. - Learns and maintains knowledge of documents and forms according to state and federal requirements and guidelines including CMS, Medicaid, COBRA, EMTALA, HIPAA and many more. - Supports the vision, mission and values of the organization in all respects. - Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. - Provides and maintains a safe environment for caregivers, patients and guests. - Conducts all activities with the highest standards of professionalism and confidentiality. - Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. - Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. - May perform additional duties of similar complexity within the organization, as required or assigned. That's a lot; we can keep them as list items. Now Education Required: High School diploma/GED. Preferred: Associate degree plus healthcare scheduling experience. Licensure/Certification/Registration Required: Ability to travel to business functions/trainings/meetings and all SCHS worksites. Preferred: N/A (so we can ignore Preferred N/A as no content). So we have requirement: Ability to travel. Experience Required: One year experience in healthcare registration and scheduling. Preferred: 2 years’ experience in healthcare registration and scheduling. Thus Requirements section could contain: Education (High School diploma/GED), Licensure/Certification (Ability to travel), Experience (Minimum 1 year healthcare registration and scheduling). Qualifications section could contain preferred: Associate degree plus healthcare scheduling experience, 2 years experience. Skills section: list competencies: excellent phone etiquette, medical terminology, human anatomy, procedures knowledge, EPIC proficiency, snap board, case requests/procedures, ambulatory chart, ancillary orders, telephone encounters, registration, scheduling functions and estimates, process improvement, training development, data analysis, record keeping, knowledge of CMS/Medicaid/COBRA/EMTALA/HIPAA, Lean principles, safety, professionalism, confidentiality, compliance, customer service. We need to ensure we don't repeat content across sections unnecessarily, but it's okay if some overlap? Ideally we keep distinct. Let's craft:

About the role

The Surgery Scheduler, in collaboration with specialty providers, oversees and coordinates surgery and procedure scheduling across multidisciplinary specialties. The scheduler works closely with patients to ensure all consultations and preoperative visits are completed prior to scheduling, monitors and analyzes performance measures and quality indicators, provides training to new caregivers, and demonstrates competency in surgery and endoscopy procedure scheduling while working alongside fellow caregivers. This role does not directly manage other caregivers.

Responsibilities

• Ensure high‑level accuracy in clinic business/patient process flow from initial intake to final collections.
• Track and manage all aspects of patient care and coordinate close postoperative follow‑up.
• Schedule and coordinate all procedures, including verification of prior authorization completion.
• Provide concise, specific patient instructions for general and endoscopy procedures.
• Establish and maintain communication with OR, MDU, pre‑surgery teams and external entities to promote continuity of care.
• Troubleshoot issues between the clinic and other hospital departments collaboratively.
• Correlate provider procedure schedules with EPIC procedure schedules.
• Work with clinic leadership to resolve scheduling conflicts.
• Schedule inpatient and outpatient procedures and appointments accurately.
• Respond to telephone inquiries and faxes from patient provider offices and clinics for all service locations.
• Coordinate procedures for orders received from outside providers for review by the performing MD.
• Review and verify history and physical documentation is received and performed in an appropriate timeframe; coordinate care with the patient.
• Demonstrate excellent phone etiquette and understanding of medical terminology, human anatomy, and procedures.
• Maintain knowledge of hospital operations for inpatient and outpatient procedures.
• Prioritize tasks to ensure all details are addressed and proper documentation is entered into all systems.
• Develop and maintain a high level of understanding of the EPIC process.
• Function as a system super user proficient with snap board, case requests/procedures, ambulatory chart, ancillary orders, telephone encounters, registration, scheduling functions and estimates.
• Continually evaluate department process flows and practices, convey improvement feedback to clinic leadership.
• Design and run the Surgery scheduling on‑boarding training, develop training materials, and maintain policy manuals.
• Evaluate trends and adjust education to provide relevant, easy‑to‑absorb instruction.
• Work with clinic leadership to compile and interpret key business, financial, operational and statistical data; perform analyses to identify process errors and education opportunities.
• Maintain accurate records on department spreadsheets using rosters and shared data for tracking, follow‑up and documentation.
• Anticipate the need for change through direct observation and maintain open communication with other departments and facilities.
• Learn and maintain knowledge of required documents and forms per state and federal guidelines (CMS, Medicaid, COBRA, EMTALA, HIPAA, etc.).
• Support the organization’s vision, mission, values and Lean principles of continuous improvement.
• Provide and maintain a safe environment for caregivers, patients and guests.
• Conduct all activities with the highest standards of professionalism and confidentiality.
• Comply with all applicable laws, regulations, policies and procedures; report known or suspected violations and cooperate with investigations.
• Deliver timely, efficient and accurate customer service/patient care that promotes goodwill.
• Perform additional duties of similar complexity as required or assigned.

Requirements

• High School diploma or GED.
• Ability to travel to business functions, trainings, meetings and all SCHS worksites.
• Minimum one year of experience in healthcare registration and scheduling.

Qualifications

• Preferred: Associate degree plus healthcare scheduling experience.
• Preferred: Two years’ experience in healthcare registration and scheduling.

Skills

• Excellent phone etiquette.
• Strong grasp of medical terminology, human anatomy, and procedure knowledge.
• Proficiency with EPIC system, including snap board, case requests/procedures, ambulatory chart, ancillary orders, telephone encounters, registration, scheduling functions and estimates.
• Ability to train new caregivers and develop training materials.
• Skill in