Surgery Scheduler - Full Time- La Jolla LASIK Institute

Location: La Jolla, CA (Chula Vista and El Cajon as needed)

About Us

Join our leading refractive ophthalmology practice, specializing in advanced LASIK/PRK, Cataract, YAG/Argon/SLT laser, and various corneal and eyelid surgeries. We are dedicated to providing exceptional patient care and achieving outstanding visual outcomes. Our team is committed to a supportive and collaborative work environment.

About the Role

We are seeking a highly organized and detail-oriented full-time Surgery Scheduler to join our dynamic team. The ideal candidate will be responsible for coordinating all aspects of surgical scheduling for our LASIK/PRK, Cataract, and YAG laser patients. This role requires excellent communication skills, a strong understanding of ophthalmic procedures, and the ability to work efficiently and independently in a fast-paced environment.

Responsibilities

• Schedule and coordinate all surgical procedures, including LASIK/PRK, Cataract, YAG/Argon/SLT laser surgeries, and various corneal and eyelid procedures, ensuring optimal utilization of operating room time amongst multiple surgery centers and locations.
• Communicate effectively with patients, explaining surgical processes, pre-operative instructions, and post-operative care.
• Obtain insurance authorizations and verify patient eligibility for surgical procedures.
• Collect payment and arrange payment plan options with patients as needed.
• Work collaboratively with surgeons, nurses, and other clinic staff to ensure a seamless patient experience.
• Maintain accurate and up-to-date patient records and surgical schedules.
• Address patient inquiries and concerns with professionalism and empathy.
• Process necessary paperwork and documentation related to surgeries.
• Manage cancellation and rescheduling of appointments courteously and efficiently.
• Adhere to all HIPAA regulations and maintain patient confidentiality.
• Front desk duties including answering phones, checking and responding to patients through Weave VOIP and HIPAA-compliant text message.

Qualifications

• High school diploma or equivalent.
• Bilingual in Spanish (preferred).
• Minimum of 2 years of experience in surgical scheduling, preferably in an ophthalmology setting.
• Strong knowledge of ophthalmic terminology and surgical procedures (LASIK/PRK, Cataract, YAG).
• Familiarity with insurance verification and authorization processes.
• Excellent organizational and time management skills.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficiency in general office software, paper charts, and EMR.
• Ability to prioritize tasks and work effectively under pressure.
• Prior EPIC experience is a plus.
• Must be willing to travel (up to two days a week) to our outside clinics in Chula Vista and El Cajon.
• Must have reliable transportation.
• At least 1 year of scribing experience (ophthalmology preferred but not required).

Benefits

• Competitive salary.
• Opportunity to work with a highly skilled and supportive team.
• Modern and welcoming work environment.
• Professional development opportunities.