Surgery Scheduler

About the role

Mission: Virginia Urology will provide access to individualized, quality, and compassionate urological care from highly specialized and diverse teams while maintaining a fulfilling work environment.

Overall Objective: The Surgery Scheduler is responsible for scheduling tests, diagnostic, and surgical procedures for patients. The role ensures that necessary medical clearances and insurance authorizations are secured, billing arrangements are made, and patient education is completed so procedures can be performed safely and as scheduled.

Responsibilities

• Schedule tests, diagnostic and surgical procedures per physicians’ orders, facility availability, and patient preference.
• Determine required medical clearances based on the procedure and patient’s medical history/condition (e.g., pre‑operative testing, lab tests, specialist consultations) and ensure clearances are completed and results are available.
• Confirm all necessary medical information is available to the surgical team so procedures can be performed as scheduled without compromising quality or regulatory compliance.
• Prior to the procedure, convey all necessary information such as surgical orders, insurance pre‑certification, chart documentation, and x‑rays to the facility accurately and timely.
• Ensure tests and procedures are performed as scheduled and claims are processed promptly by third‑party payers.
• Educate patients regarding their upcoming procedure, provide preparation instructions (e.g., medication suspension), and make billing arrangements as necessary.
• Positively impact patient satisfaction by preventing delays due to patient preparation issues and facilitating payment.
• Monitor assigned physicians’ schedules to anticipate changes in workload, absences, and other events that might affect scheduling.
• Prepare charge forms accurately and promptly for all hospital encounters and consults.
• Perform other duties as assigned in support of clinical excellence, operational effectiveness, and patient‑centered care.

Requirements

• High school diploma or equivalent.
• At least one year of experience in patient registration or a clerical/administrative position in a medical setting.
• Ability to quickly and accurately enter data using a keyboard and mouse.
• Ability to communicate clearly, effectively, and empathetically with patients and their family members.
• Thorough understanding of scheduling policies and practices, including physician preferences and constraints.
• Ability to handle multiple duties simultaneously and satisfy competing scheduling demands.
• Good patient‑relations skills.
• Desirable: Experience posting surgical procedures in a hospital, ambulatory surgery center, or surgical practice.
• Physical requirements: Ability to alternately sit, stand, and walk throughout the workday; extensive keyboard use; visual and hearing acuity.

Schedule

Full‑time, 40 hours per week. Monday through Thursday 7:30 am – 5:00 pm and Friday 7:30 am – 11:30 am. Travel between offices during the workday is paid for travel time and mileage.

Pay

Compensation range, based on experience: $17.88 per hour – $24.59 per hour.

Benefits

Full benefits package including competitive compensation, health insurance, PTO, retirement plan, and personal development support.