Surgery Scheduler

About the role

Our Surgery Schedulers manage surgery schedules for multiple physicians while providing the highest levels of courtesy, respect, and customer service. The scheduling process often involves coordinating between patients, multiple physicians, anesthesia providers, laboratories, and other medical representatives. This position has the potential to be able to work from home after completing training and the ability to work independently.

Responsibilities

• Schedules non-clinic surgeries, admissions, and procedures or specialized testing for in-patient, outpatient or ambulatory surgery centers including any associated services such as anesthesia.
• Schedules surgery in accordance with the appropriate facility and following the provider's protocol.
• Ensures proper documentation is noted for all orders pertaining to the requested surgery or admission and completes all paperwork and requirements for hospital/outpatient facility to include verifying patient consents, history and physical notes, insurance and demographic information or any other paperwork specific to facility, forwards to facility in a timely manner.
• Follows up on any outstanding issues to ensure surgery is performed at scheduled time.
• Frequent interaction with Provider to secure and/or clarify orders and other details related to surgeries.
• Educates patient to ensure they are fully informed in all aspects of the surgery, accessing clinical staff for medical issues or questions they are unable to answer.
• Coordinates with PCP for medical/cardiac clearance, if necessary. Obtains copy of results and forwards to hospital/out-patient facility, ensuring receipt in a timely manner.
• Coordinates scheduled surgeries with Surgery Pre-Cert staff for verification and obtaining all information required to ensure payment for services provided for outpatient or in-patient surgeries, procedures or specialized testing is obtained.
• Refers patient to Surgery Pre-Cert staff or CBO for financial counseling or specific financial questions.
• Tracks all scheduled cases and notes any circumstances for delayed, cancelled or postponed surgeries.
• Provides reports, as requested, to department manager on status of all surgeries scheduled/cancelled.
• Maintains digital surgery packets.
• Communicates call to Physician for potential complaints in a timely manner.
• Introduces self using AIDET skills.

Competencies

• Patient & Customer Focus
• Ethical Conduct
• Flexibility
• Initiative
• Personal Effectiveness/Credibility
• Stress Management/Composure

Qualifications

High School Diploma or GED required.

• Proficiency with electronic medical record (EMR)
• Proficiency with Office 365
• Proficiency with PDF documents
• Working knowledge of ICD-10 and CPT coding
• Previous experience with verification of eligibility and benefits, referrals, and pre-authorizations

Preferred

• Bilingual Spanish
• Previous surgery scheduling experience
• Medical Assistant certification