Surgery Scheduler

About the role

The Surgery Scheduler provides administrative support to physicians across all surgery divisions as it relates to the management of day to day interactions with our patient population. The individual in this position will function as the liaison between patients, physicians, and medical representatives for all non-clinical issues. This position requires a high level of interaction with internal and external customers. The Surgery Scheduler will function as a liaison between the patient and the physician for non-clinical issues - i.e the Surgery Scheduler will not disseminate any clinical information such as diagnosis, test results, post-surgical care instructions, etc. and will be primarily focused on the scheduling of patient surgical procedures and performing administrative support duties. All clinical information will be communicated by a nurse or physician and inquires/requests related to such information will be directed appropriately.

Responsibilities

• Manage the assigned physicians' clinical workload including answering patient phone calls and directing them appropriately.
• Schedule patient surgeries for the Division at all metro Denver UCHealth locations via Epic.
• Obtain and upload all necessary documents to patient records prior to appointments and surgery.
• Coordinate treatment care plans across multiple metro Denver UCHealth locations and specialties.
• Manage the Surgical Procedure schedule for assigned physicians.
• Perform high level administrative assistant duties for assigned physicians as required which includes handling patient and referring provider correspondence.
• Respond to special patient requests, i.e. obtaining self-pay estimates, quotes for procedures, obtaining return to work letters, scheduling clinic visits and surgical procedures.
• Generate various types of letters in EPIC and send to patients and referring physicians.
• Call and confirm upcoming surgery dates and appointments with patients.
• Attend required meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division's clinical activities.

Requirements

• High school diploma required
• Must have 2+ years of experience in a healthcare setting with exposure to complex patient scheduling
• EPIC experience highly preferred
• High level verbal and written communication skills in conjunction with professional phone etiquette
• Broad knowledge of medical front office operations and medical terminology
• Familiarity with insurance plans and ICD/CPT coding