Surgery Scheduler

About the Role

This position is for Texas Spine Consultants, located in Addison, TX. The role serves as a liaison between patients and medical support staff, answering telephones, directing calls, scheduling surgical appointments, and greeting and instructing patients.

Responsibilities

• Answers multiple telephone lines, schedules patient appointments, screens calls, takes messages, and provides general information to callers as needed.
• Maintaining MDs calendar.
• Schedules all surgical procedures with hospitals and/or Ambulatory Surgery Centers (ASC).
• Coordinates anesthesia, neuro monitoring and hardware reps.
• Issues out-patient material. Responsible for ensuring that all surgical patients are given oral and/or written instructions regarding the upcoming procedure and hospital policies and procedures.
• Verifies insurance coverage to ascertain deductible and coinsurance amounts, obtaining precertification/authorization for surgeries, MRI's, EMG's, specialty injections, and other services as needed.
• Notifies patients of expected financial responsibility that will be due at the time of service.
• Provides explicit instructions to patients regarding time of arrival, place of service, and documentation necessary for office visits.
• Enters benefits and precertification/authorization into EMR system (Referral Management).
• Coordinates with referring physician offices when necessary to pre-authorize services.
• Attends scheduled staff meetings.
• Availability to work in the office setting Monday-Friday.
• Covers other schedulers when they are out.

Requirements

• High School Diploma/GED required.
• MUST be proficient in obtaining insurance prior-authorizations.
• MUST have 1 year of direct surgery scheduling experience.

Qualifications & Skills

• Experience with Centricity/Phoenix EMR is a plus.
• Computer literate, with strong keyboard skills and experience with electronic medical records system.
• Background in medical terminology, Orthopedics/Spine, and ability to analyze medical situations for scheduling purposes preferred.
• Familiarity with various health insurance plans and benefit eligibility processes preferred.
• Strong written and verbal communication skills.
• Pleasant speaking voice and demeanor, with strong customer service skills.
• Neat, professional appearance.
• Ability to multitask and excel in high pressure situations.
• Ability to establish effective working relationships with patients, physicians, and other medical support staff.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life's challenges
• Generous Paid Time Off: Up to 2 weeks of PTO starting out (increases with tenure)
• 7 paid holidays + 2 floating holidays