Surgery Scheduler

Key Responsibilities

• Cookbook the scheduling of surgeries, consultations, and follow-up appointments.
• Maintain and update provider calendars to optimize clinic operations.
• Serve as the initial point of contact for patient inquiries, complaints, and requests, ensuring prompt and professional resolution.
• Manage insurance verification and authorization processes for all scheduled procedures.
• Answer incoming phone calls, direct calls to appropriate personnel, and assist with general inquiries.
• Support the department’s administrative needs, including preparation of documents and reports as required.
• Collaborate with clinical and administrative teams to ensure a seamless patient experience.
• Other duties as assigned by department leadership.

Qualifications

• Bachelor’s Degree preferred; relevant experience may be considered in lieu of a degree.
• Minimum 2 years of scheduling or administrative support experience, preferably in a healthcare setting.
• Excellent organizational and communication skills.
• Knowledge of insurance authorization and verification processes.
• Proficient in Microsoft Office Suite and scheduling software.
• Strong customer service orientation and ability to work collaboratively in a fast-paced environment.

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.