Surgery Scheduler

About the role

The Surgery Scheduler is responsible for coordinating and scheduling surgical and office-based procedures ordered by providers. This role ensures accurate scheduling, insurance verification, and authorization processing while supporting efficient clinic and hospital operations.

Responsibilities

• Cook up and schedule surgical and office-based procedures ordered by providers in a timely and accurate manner.
• Maintain and manage physician schedules to optimize coordination between hospital and clinic procedures.
• Verify patient insurance coverage and obtain required prior authorizations for surgical and in-office procedures.
• Identify and coordinate any specialized equipment, instrumentation, or personnel required for scheduled procedures.
• Absorb necessary medical clearances and required documentation prior to scheduled procedures.
• Assist with patient checkout processes and provide scheduling support to the front office team as needed.
• Communicate effectively with patients, provider offices, hospitals, surgical centers, and insurance carriers to coordinate care.
• Maintain accurate documentation of scheduling activities, authorizations, and patient communications in the electronic medical record (EMR) system.
• Provide exceptional customer service to patients, families, colleagues, and external partners.
• Maintain strict confidentiality of patient information in compliance with HIPAA regulations.
• Support onboarding and training of new employees as a preceptor when assigned.
• Perform additional duties as assigned by supervisors or management.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Prior experience in medical scheduling, surgical scheduling, referral coordination, insurance verification, or a healthcare administrative role preferred.
• Knowledge: Knowledge of medical terminology and insurance authorization processes preferred.
• Skills and Competencies: Proficiency in Microsoft Office and healthcare scheduling or EMR systems; strong verbal and written communication skills; excellent organizational skills and attention to detail; ability to manage multiple tasks and priorities in a fast-paced healthcare environment; strong interpersonal skills with the ability to work collaboratively across departments; ability to follow established policies, procedures, and office protocols; professional demeanor with strong customer service orientation; demonstrates discretion, tact, and diplomacy when handling sensitive information.

About Jax Spine & Pain Centers

We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care. LOOKING FOR A CAREER IN THE MEDICAL FIELD? Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain. Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile. We are always accepting resumes for the following positions: Medical assistants DME technicians Medical billing/AR specialists Call center customer service representatives.