Surgery Scheduler

About the role

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise. We are seeking a Surgery Scheduler to coordinate the patient’s surgery to include: making reservations at the hospital, arranging anesthesia, communicating with PCP offices, coordinating with vendors of surgical devices/implants representatives and surgical assistants, providing the necessary education, instructions, and paperwork, and confirming all steps with all parties before the surgery date. The role requires knowledge of insurances and commonly used concepts, practices, and procedures.

Responsibilities

• Coordinates schedules of multiple resources, including outside facilities (providers, physical resources, and clinical staff schedules).
• Gathers pertinent information from insurance carriers and physicians to determine the patient’s financial obligation for services.
• Calls patients to schedule surgery within 48 hours of being entered into referral by the medical assistant and schedules all pre-op and post-op appointments for the patient.
• Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
• During the financial counseling session, collects patients’ responsibility via telephone or instructs patient to bring required payment to their Pre-op appointment.
• Communicates clinical instructions needed for appointments/procedures.
• Updates system for any changes or additions to the schedule.
• Accurately updates patient information in the practice management system and EMR.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Initiates authorization for surgery in a timely manner and obtains authorization for surgery at least 48 hours prior to the procedure. If authorization is not obtained within 48 hours of the procedure, makes plans to reschedule the procedure.

Requirements

• High school diploma/GED or equivalent working knowledge preferred.
• 0–2 years of surgery scheduling or related experience.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Schedules a minimum of 4.75 surgeries per day.
• Secures 100% of required certifications and authorizations.

Benefits

• Competitive health and welfare benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan with company match
• Employee Assistance Program available 24/7
• Paid time off
• Paid holidays