Surgery Scheduler
About the Role
As our Surgery Scheduler, you will be a critical orchestrator of complex operational logistics, ensuring seamless alignment of resources, personnel, and services. Every day you will expertly manage intricate scheduling and resource allocation while meticulously entering and maintaining data. You will also produce schedules and oversee template maintenance.
To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients. Customer service expectations include:
- Consistently making eye contact and smiling
- Demonstrating active listening with a positive, can-do attitude
- Being consistently respectful, concerned, and showing empathy
- Using scripted greeting: "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you"
- Using scripted closing at every interaction: "Is there anything else I can do for you" (over the phone and as patients leave the clinic)
Responsibilities
- Manage intricate scheduling and resource allocation
- Enter and maintain data meticulously
- Produce schedules and oversee template maintenance
Requirements
- High school diploma required (or equivalent)
- One (1) year experience in surgery scheduling and/or minimum two (2) years clinical back office experience required
- Excellent interpersonal, organizational, and customer service skills
- Keyboarding skills and ability to utilize computer equipment and software
- Experience with standard office equipment
- Ability to work as a team player, multi-task, self-starter, detail-oriented, and proactive
Preferred Qualifications
- Current California CMA certification
- Familiarity with an electronic practice management system
- Experience with multi-line phones/ACD phones
- Knowledge of medical terminology
About the Workplace
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. It is an affiliate of Dignity Health—one of the largest health systems in the nation—with hospitals and care centers in California, Arizona, and Nevada.
Dignity Health Medical Group – Stockton, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with three locations in Stockton, California. Along with our local affiliated Dignity Health hospital (St. Joseph’s Medical Center), we offer an integrated care delivery system providing primary care for family medicine and internal medicine, cancer care (gynecologic oncology and radiation oncology), endocrinology, gastroenterology, and general surgery.
Pay
$25.80 - $29.19 per hour