Surgery Scheduler

About the Role

The Surgery Scheduler is responsible for accurate scheduling of surgeries as directed by the physician, including ensuring that all patient demographic information is obtained correctly at the time of surgery. These services include surgery scheduling at various hospitals and surgical centers. The Surgery Scheduler serves as a liaison between the hospital, patient, and physician.

Responsibilities

• Schedule patients accurately and efficiently for any and all surgical procedures requested by physicians, including scheduling of pre- and post-operative appointments and imaging as well as attaining medical clearances.
• Provide patients with all necessary information regarding their procedure, including but not limited to special diet or prep instructions, general insurance information, and arrival times, dates, and locations.
• Communicate effectively and in a friendly manner with patients, other staff, and physicians as well as outside sources.
• Organize work for efficiency and problem solving as related to surgery scheduling and its impact on physicians and the clinical office.
• Serve as the contact for hospitals, surgery centers, and physicians regarding schedules, procedures, or concerns while sharing information and working with the manager, supervisor, co-schedulers, and physicians.
• Stay up-to-date on all insurance requirements and follow all guidelines, as well as obtain prior authorizations and notifications and verify insurance benefits.
• Document scheduled surgeries in Medent under chart notes, including the person and date of the individual spoken to at the hospital or surgery center, date, prep, and any special instructions to be given, including notification of equipment needed for the surgical procedure.
• Enter all demographic information, including insurance, into Medent, as well as check patient's insurance for pre-certifications, prior authorizations, and referrals.
• Reschedule and cancel surgery and post-op appointments in a way which minimizes any inconveniences to the patient, including notification to the correct hospital or surgery center.
• Maintain effective and accurate daily physician surgery schedules.
• Communicate effectively and compassionately with patients.
• Communicate effectively with staff, management, physicians, and outside contacts.
• Represent U.S. Urology Partners in a professional manner related to appearance, communication, and the maintenance of patient confidentiality.
• Other duties as assigned.

Requirements

• High School Graduate or GED.
• Minimum of three years of surgery scheduling experience.
• Reasoning ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer skills: thorough knowledge of computer information systems.

Preferred Qualifications

• Medical Assistant Certification or Certified Nursing Assistant.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Benefits

Beyond competitive compensation, the well-rounded benefits package includes a range of comprehensive medical, dental, and vision plans, HSA/FSA, 401(k) matching, an Employee Assistance Program (EAP), and more.

About U.S. Urology Partners

U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

Core Values

• Every Family Matters
• Compassion – Make Someone's Day
• Collaboration – Achieve Possibilities Together
• Respect – Treat people with dignity
• Accountability – Do the right thing