Surgery Scheduler $500.00 Sign on Bonus

Key Responsibilities

• Schedule and pre-authorize surgeries and specialized procedures.
• Manage insurance pre-certifications and confirm scheduling accuracy.
• Review pre-op instructions, labs, and medical history with patients.
• Cook up scheduling logistics directly with hospitals and surgery centers.
• Handle scheduling updates and phone inquiries with outstanding customer service.

Position Requirements

• Experience: Minimum of 6 months of dedicated surgery scheduling experience.
• Education: High School Diploma or equivalent.
• Skills: Exceptionally organized, strong ability to multitask, great phone etiquette, and familiarity with EMR systems and medical terminology.
• Compliance: Strong commitment to patient confidentiality, HIPAA regulations, and Solaris Health standards.

GENERAL SUMMARY

The Surgery Scheduler schedules and preauthorizes surgeries and specialized procedures for the physician/medical practice including the scheduling of follow up appointments in the office. The Surgery Scheduler reviews pre-op tests required, medications, allergies, and medical history with patient. Understands insurances and manages pre-certifications required for obtaining benefits. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Scheduler will multitask and handle obstacles with outstanding customer service skills.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Schedules office, surgery centers and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Pre-authorizes surgeries through insurance companies and schedules procedures at the designated facility and accurately enters information into the scheduling system.
• Maintains a surgical log for statistical analysis.
• Provides pre-surgical packets to patients confirming date and pre-operative instructions.
• Responsible for coordinating with the surgical facilities for any special equipment or personnel needed for the surgery.
• Ensures all pre-operative labs are ordered, tracked for completion and scanned correctly into the patient’s electronic medical record.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Responsible for auditing the automated phone system each day to ensure the call information has been correctly changed and the phone call schedules changed if necessary.
• Verifies and re-verifies scheduling for accuracy before schedules are published.
• Interfaces with appropriate surgery center and hospital staff to ensure a cohesive working relationship in providing patient care services.
• Maintains patient confidentiality.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

N/A

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge in healthcare systems operations such as EMR.
• Knowledge of database management.
• Knowledge of medical terminology, healthcare coding systems, and clinics functions.
• Knowledge of governmental regulations and compliance requirements.
• Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
• Delivers exceptional patient service throughout all interactions.
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail.
• Customer-oriented with ability to remain calm in difficult situations.
• Display exceptional customer service skills.
• Delivers exceptional patient service throughout all interactions.
• Skill in using computer programs and applications including Microsoft Office.
• Ability to build relationships with patients and display empathy and compassion to patients.
• Ability to work independently and manage deadlines.
• Ability to work with other team members and patients in a courteous and cooperative manner.
• Complies with HIPAA regulations for patient confidentiality.
• Complies with all health and safety policies of the organization.

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

Minimum of one year scheduling experience in a surgery center and/or medical office setting.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight Frequency: 1-25 lbs. Frequent from 34% to 66%, 26-50 lbs. Occasionally from 2% to 33%. Pushing/Pulling Frequency: 1-25 lbs. Seldom, up to 2%, 100 + lbs. Seldom, up to 2%. Lifting - Height, Weight Frequency: Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%, Floor to Chest, 26-50 lbs. Seldom: up to 2%.