Surgery Coordinator, Full-time, Day Shift

Coordinates surgical scheduling for multiple physicians in a busy surgical practice, including pre-admission history and physicals, OR times, COVID testing, bed requests, diagnostic procedures, and daytime add-on or in-house cases.

Responsibilities

• Communicate with patients in person or via telephone with a cheerful and helpful attitude.
• Coordinate surgery details with physicians, patients, facilities, and vendors.
• Obtain surgical procedure and diagnosis codes to authorize/pre-certify surgery.
• Contact the billing department for pricing for out-of-network and self-pay patients.
• Provide support to physicians, clinical, and clerical team members regarding scheduling challenges.
• Complete pre-certification/authorization with the patient’s insurance company, including necessary documentation.
• Schedule peer-to-peer discussions with providers if needed.
• Document authorization/pre-certification details and contact information.
• Coordinate surgical clearance appointments between patients, departments, other providers, and/or PCPs.
• Notify patients of scheduled procedures and provide pre-op instructions.
• Copy and mail patient instructions and necessary documents.
• Coordinate with the hospital to confirm patient arrival times and relay this information to patients.
• Enter surgeries into the Surgical Booking module in the EMR and maintain up-to-date spreadsheets.
• Assist in reviewing and revising scheduling policies and procedures.
• Attend weekly/quarterly meetings with physicians to review procedures and caseloads.
• Verify add-on cases performed after hours and confirm surgeries for accurate billing.
• Review OR schedule against office physician schedule for accuracy and update the EMR system.
• Facilitate timely and efficient patient transportation to/from procedures when needed.
• Communicate via EMR with providers and departments regarding surgical cases.
• Act as a regional liaison for RRH affiliates and regional sites needing assistance with procedure coordination.
• Obtain records from affiliates and sites not on EMR when necessary.
• Perform additional responsibilities to ensure practice efficiency.
• Maintain operational knowledge of department equipment (telephones, computers, faxes, copiers, printers, etc.).

Requirements

• Bachelor’s degree in business, social sciences, human resources, or equivalent preferred; equivalent combination of education and experience will be considered.
• Three or more years of relevant healthcare experience preferred.
• Strong analytical, computer, organizational, customer service, and communication skills.
• Knowledge of IDX and CCS is beneficial for transportation departments.
• Strong written and verbal communication skills.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally.
• Involves sitting most of the time but may require walking or standing for brief periods.

Pay

$18.00 - $23.00 per hour

Schedule

Full-time, Monday - Friday, days