Surgery Coordinator

Azul has been a nationally awarded, top-producing aesthetics company in the Florida market for over 20 years, growing from a single location to multiple locations operating in Naples, Bonita Springs, Fort Myers, Cape Coral, and the Sarasota market. Azul offers a suite of products and services, including aesthetics, injectables, body contouring, plastic surgery, beauty products, and more. The Azul brand is part of Aesthetic Partners, a larger network that owns practices across the US, fostering a culture of sharing best practices, ongoing training, and leveraging resources to help each brand grow.

About the role

We are seeking a full-time Surgery Coordinator who brings both exceptional organizational skill and a genuine passion for the beauty and wellness industry, serving as a thoughtful brand ambassador for Azul. In this role, the Surgery Coordinator supports patients and surgical teams by scheduling procedures, managing all pre-operative requirements, and ensuring documentation is accurate, complete, and compliant. They act as a key liaison between providers, patients, and facilities to maintain seamless communication and timely care coordination. Success in this position requires strong attention to detail, professionalism, and a compassionate, patient-centered approach. The Surgery Coordinator reports directly to the Physician.

Responsibilities

• Schedule all surgical cases for assigned provider.
• Provide pre-operative instructions to patients, monitor incoming patient information from various sources, and scan all documents into patient charts.
• Counsel patients for all surgeries.
• Stay current with the latest technologies and medications and be able to answer general patient questions.
• Discuss benefits and costs of insurance and/or cosmetic cases.
• Forward packet of surgical paperwork to our surgical facility.
• Inform patients of any pre-admission testing (Labs, EKG, etc.) as needed.
• Counsel patients on what is expected the day of surgery, answer any pre-surgical questions, and inform of follow-up care.
• Work with OR scheduling office to ensure all OR cases are scheduled in a timely manner according to physician direction and all appropriate paperwork is received by relevant parties.
• Understand the billable diagnosis per procedure codes.
• Maintain database to ensure all pre-surgical forms, medical clearance documents, patient radiological exams, and laboratory work are completed in a timely manner within the guidelines of OR scheduling.
• Work with clinical operations manager to improve utilization of OR block-time and release unused OR time.
• Review surgical and clinical forms for completeness and accuracy for all surgical procedures.
• Seek approvals surrounding physician schedule(s) to utilize and accommodate additional OR time; communicate approved changes with various staff members, identify conflicts with physician clinic/academic and OR schedule, provide suggestions, and assist in the resolution of conflicts.
• Accurately complete surgical billing.
• Collect deposit and final payment from patients.
• Follow up with cancelled surgery patients and ensure follow-up or rescheduling of surgery dates.
• Follow up with patients that did not follow through with booking a quoted surgery.
• Work on special projects; perform other related duties as assigned or requested.
• Schedule pre-operative and post-operative visits.

Requirements

• Conforms to all applicable HIPAA, billing compliance, and safety guidelines.
• Expresses self clearly and concisely in oral and written communications.
• Maintains effective relationships and open communications with patients, families, management, and staff.
• Is pleasant and friendly with patients over the phone, via email, and text.
• Successfully credentials the practice and providers.
• Is knowledgeable in all aspects of Azul and the services offered.
• Follows the phone verbiage scripting and gathers all appropriate information for the practice management system.

Benefits

• Competitive salary.
• Medical, vision, and dental insurance.
• Paid vacation and holidays.
• 401k with company match.
• Company-paid life insurance.
• Uniform allowance.
• Employee assistance program.
• Employee discounts.
• Professional development assistance.