Surgery Coordinator

About the role

The Surgery Coordinator assists the patient with all aspects of scheduling surgery. They coordinate pre-operative preparations to promote confidence in the patient's medical care, making the surgical experience as smooth as possible. They also assist in patient education regarding medications and post-op instructions.

Responsibilities

• Coordinates and schedules patients for surgical procedures based on physician recommendation.
• Verifies patient demographics, health history, and insurance information.
• Proficient in navigating and accurately scheduling patients in Care Cloud EMR System.
• Acts as an effective liaison between the patient, surgeons, and the hospital in all aspects of pre-operative preparations.
• Explains the need for a complete physical exam, including lab work, EKG, chest x-ray, and informed consent to patients at the time of scheduling.
• Answers all telephone inquiries from patients, their families concerning surgery and/or related concerns.
• Follows up with physicians and labs to ensure test results are received and sent to the hospital or Surgery Center.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues.
• Advocates and assists in maintaining a clean, neat, and cheerful environment where patients feel comfortable.
• Maintains strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Qualifications

• High School education, GED or equivalent.
• Desirable: Experience in the Ophthalmology Industry. Experience in a medical office and/or customer service.

Knowledge/Skills/Abilities/Talents

• Team player and contributor coupled with excellent communication and interpersonal skills (oral and written).
• Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

Work Environment

This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.

The employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.