Surety Underwriting Associate

About the role

The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Surety team is seeking an Underwriting Associate to join their growing team in Worcester, MA, Richmond, VA, Windsor, CT, Itasca, IL, or Dallas, TX. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office).

Responsibilities

• Support the underwriter in new business and renewal activities
• Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
• Help to support the quoting and issuance cycle
• Update work management system statuses throughout the cycle of the policy and monitors work in queue
• Document all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines
• Complete loss control ordering form at issuance and monthly report to advise underwriter of report availability
• Handle legal notice requests that must be sent at the direction of the Underwriter
• Partner with Premium Audit and agency accounting as needed for audit transactions and overdue premium reconciliation
• Consistently execute to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards
• Facilitate transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses
• Use appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely
• Serve as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests
• Respond to account inquiries such as accounting status and billing issues
• Manage account information ensures accuracy of input into all appropriate systems
• Demonstrate working knowledge of underwriting systems, workflows, procedures and compliance rules
• Aid in cross-training support of UA teammates
• Understand strategy, territory appetite and key agent partners in order to achieve growth and profitability goals
• Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment

Requirements

• Associate’s Degree or equivalent
• 1-2+ years of Commercial Lines, Specialty, or Surety experience
• Strong foundation is financial statements preferred
• Fundamental underwriting, practices, procedures, workflows, systems & tools knowledge
• Robust functional knowledge of product offerings and solid business acumen
• Strong analytical skills, organizational and time management skills
• Strong attention to detail, prioritization, multitasking, and deadlines
• Ability to work cross-functionally

Qualifications

• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Knowledge of Surety Underwriting processes and procedures

Skills

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to prioritize and manage multiple tasks simultaneously
• Attention to detail and accuracy in record keeping
• Ability to work effectively in a fast-paced environment

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits