Surety Claims Coordinator

About the role

Avalon Risk Management is a specialty insurance broker focusing on risk management and insurance products for the international trade and logistics industry. We are seeking a customer support representative to join our Bond Claims department. This new position improves the efficiency of the Surety Claims team by providing "white glove" service to clients, including preparing clients for claims before final deadlines and sending courtesy copies of claims reports. By contacting clients before the claim deadline, you give them a crucial opportunity to correct or submit their claim information. This role involves working in an ever-changing environment to accurately maintain claims files.

Responsibilities

• Based on automated reports or client activity reports, email Liquidated Damages claims prior to demand on surety to importers and brokers
• Collect and record proof of payment and other claim documents needed to mitigate claims for Liquidated Damages, Debit Vouchers, and Increased Duty Bills prior to demand on surety
• Document and upload documents to claim files as they are received
• Appropriately escalate and forward files to Claim Specialists (adjusters), such as for a demand on surety
• Coordinate collateral verification checks by using the request template
• Email Intent to Terminate notifications on delinquent bonds
• Conduct internet searches for current address/contact information for importers
• Facilitate completion of payments involving brokers, importers, and Customs
• Assist with projects regarding data gathering, recording information in appropriate systems, and generating claim tracking reports
• Assist with mail, claim intake, and forwarding payments to appropriate parties as needed

Requirements

• At least 3-5 years of relevant experience in a professional customer service role
• Excellent written and verbal communication skills
• Strong written follow-up and organizational skills
• Ability to consistently meet deadlines
• Strong computer skills, especially with Email (Outlook)
• Eye for detail and highly organized
• Ability to appropriately handle high volume of claims communications with proper prioritization and follow up
• Reliable and proactive
• Team player

Qualifications

• Experience in the importation industry or related fields such as contracts, finance, or billing support is preferred
• Prior experience in direct insurance support, particularly with a focus on logistics, is a plus
• This position does not require an adjuster license

Pay

This is a full-time, non-exempt position with a starting base compensation range of $21.65 to $23.05 per hour (approx. equivalent $45,000 to $48,000 per year).

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Tuition reimbursement
• Student debt assistance