Supv Security

About the role

Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats, and safety hazards.

Responsibilities

• Patrol and inspect assigned areas, including all public areas of the property such as meeting rooms, entrances, outside building and grounds.
• Monitor surveillance cameras and check for unauthorized persons or vehicles; coordinate towing of vehicles, report unlocked doors, and identify fire and safety hazards; document all actions.
• Maintain security procedures and audit/department logs for lost and found, guest valuables storage, key control, emergency procedures, and health and safety hazard procedures for employees and guests.
• Ensure all guest room doors are secured and assist guests with room access and moving/removing guest possessions or inventory as required.
• Escort staff and guests to their vehicles upon request.
• Inspect purses, packages, or bags of employees when designated by management; verify employee identification and accuracy of employee timecards upon arrival and departure.
• Investigate loss and safety incidents involving guests, employees, and/or hotel loss and safety exposure; comply with state and government regulations and hotel procedures to prevent or minimize loss from theft and other safety risks or litigation against the hotel.
• Conduct investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints, and safety hazard accidents; may administer CPR to guests or staff in accordance with guidelines and communicate specified information to EMS/medical personnel as required.
• Complete documented reports in accordance with company and hotel policies and procedures.
• Assist in training and educating employees on current safety and security issues to ensure compliance with all company loss control policies and current security and safety regulations.
• Inform management of hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets.
• Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure equipment is prepared and operational for the following day’s work.
• Record incident reports or information for police and fire agencies, Corporate Legal department, Corporate Claims Management department, insurance agencies, and outside attorneys to assist in case evaluation, settlement, or defense involving lawsuits against the company.
• Respond courteously and promptly to all guest-related incidents, questions, complaints, and requests to ensure strong guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments, including all hotel staff, Corporate Hotel Management Group, and Corporate Risk Management and Legal department.
• Perform other duties as assigned, such as handling deliveries received during non-business hours.

Qualifications

• High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience.
• Must speak fluent English; other languages preferred.
• Ability to carry, lift, push, and/or pull items weighing up to 50–100 pounds.
• Frequently stand and move about the facility; frequently handle objects and equipment to secure the facility; frequently bend, stop, and kneel.
• Significant communication skills required for interactions with guests and employees.
• Certification in safety training and/or licensed as a Security Officer or Law Enforcement Officer may be required.
• Certification in CPR and First Aid instructor training and law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements, and fire and life safety codes.
• Problem-solving, reasoning, motivation, and organizational training abilities used during emergencies.
• Reading and writing skills used to document tasks, order supplies, receive instructions, and read safety and security procedures.
• Occasional use of basic math skills for documentation, ordering, and procedural tasks.
• May be required to work nights, weekends, and/or holidays.

Benefits

• Competitive salary
• Full uniform
• Impressive room discounts
• Comprehensive training
• Paid time off
• Medical, dental, and vision insurance
• 401(k)

Pay

The hourly pay rate for this role is $25.50. This rate is applicable only for jobs to be performed in Nashville, TN. The rate may be modified in the future and is not guaranteed; an employee’s pay position will be based on several factors including education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.