Supv Product Complaints

About the role

The Supervisor Product Complaints role is responsible for overseeing staff and managing the product complaint investigation process, including ensuring proper workload distribution and performance management. They provide guidance to complaint personnel on day-to-day work to ensure investigation consistency and compliance.

Responsibilities

Major responsibilities

• Oversee investigation quality, ensuring adherence to Medline's standards and regulatory requirements
• Participate in initiatives that continuously improve the complaint handling process to enhance quality, efficiency, and productivity
• Generate reports and analyze complaint data based on business needs
• Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
• Support internal and external audits related to complaint management and compliance

Management responsibilities

• Oversee daily team operations, providing hands-on support when necessary
• Allocate resources, manage schedules, and ensure compliance goals are met
• Recruit, train, and develop individual contributors to support business objectives and drive long-term success
• Drive results through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, and reviews

Requirements

• High School Diploma or equivalent
• No certification or licensure required
• 2+ years of experience in the medical device or pharma industry, with experience in product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving
• Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with SAP
• Position may require up to 10% travel

Preferred qualifications

• Bachelor's Degree
• 1+ years of people management experience, leading a compliant and engaged team in a regulated setting
• Intermediate experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with SAP or similar complaint investigation software

Pay

Anticipated salary range: $73,000.00 - $110,000.00 annual. Actual salary varies based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Benefits

Competitive total rewards package, continuing education & training. For employees working 30 or more hours per week on average: health insurance, life and disability, 401(k) contributions, paid time off, etc. For roles where employees work less than 30 hours per week: 401(k) contributions, paid time off, access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp.

Schedule

Position may require up to 10% travel. Benefits eligibility varies based on average weekly hours (30+ hours vs. less than 30 hours per week).