SUPV I CUSTOMER SERVICE

Job Overview

The Customer Service Supervisor I, under guidance of the Customer Service Country Manager, is responsible for the day-to-day management of the Customer Service team and its activities. This includes, but is not limited to, managing resources, performance management and development, and providing coaching as necessary. In addition, the Customer Service Supervisor I will focus on process improvements within the Department as well as identifying/implementing change to maintain the strategic vision of the Department. Finally, the Customer Service Supervisor I will work with the Customer to establish and maintain a Customer business relationship to provide total Customer satisfaction and increase sales.

Position Responsibilities

• Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development
• Developing self-directed teams that provide excellent service to our Customers
• Meting customer requirements by implementing the most efficient processes available
• Reinforcing a positive team atmosphere
• Building and maintaining strong business relationships with Customers to drive an exceptional Customer experience
• Understanding business processes and making proactive decisions, effectively solving Customer issues, and increasing sales
• Independently, or as a team member, investigating and resolving Customer issues
• Identifying and driving corrective actions and improvement projects that will raise Customer satisfaction levels
• Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own
• Performing various administrative tasks inherent in the position

Job Requirements

• Due to ITAR regulations, current US citizenship or US lawful permanent residency (green card) is required to apply for this position
• Proficiency in SAP
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong analytical skills
• Strong interpersonal skills and ability to consistently demonstrate working in a team
• Ability to work with all levels within the Supply Chain
• Strong strategic thinker
• Time management
• Attention to detail
• Strong organizational skills
• Strong written business and technical communication skills
• Assesses personal performance against established measures using strong analytical skills
• Project management skills in execution of business process projects
• Proven ability to engage others and develop strong, positive working relationships
• Strong customer orientation
• Ability to work well with little supervision
• Ability to train and develop junior staff

What your background should look like

• Bachelor’s degree strongly preferred
• 2-4 years’ experience in Customer Service role or prior related work
• Prior supervisory experience preferred
• Familiar with Lean/Six Sigma methodologies

Compensation

Competitive base salary commensurate with experience: $55,700 – $83,600 (subject to change dependent on physical location)

Total Compensation = Base Salary + Incentive(s) + Benefits

Benefits

A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

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