SUPV PATIENT ACCOUNTING

Position Summary

The Supervisor Patient Accounting has comprehensive knowledge of Patient Financial Services operations and supervises Collections, Financial Assistance/Charity Care, and Bad Debt functions. The position assists leadership in achieving departmental goals, optimizing cash flow, ensuring regulatory compliance, resolving complex account issues, monitoring workloads, and developing staff.

Responsible for employee supervision, training, quality monitoring, process improvement, and collaboration with internal departments and external agencies.

Quality

• Supervises accuracy and timeliness of collections, charity care, and bad debt activities to ensure optimal cash flow.
• Aids with selection, orientation, evaluation, coaching, and discipline of employees.
• Maintains performance, attendance, and productivity records.
• Provides training and education regarding policies, procedures, and regulatory updates.
• Solves escalated collection, financial assistance, and reimbursement issues.
• Identifies opportunities to improve revenue cycle processes and operational outcomes.

Serving the Customer

• Communicates effectively with patients, physicians, payers, agencies, and hospital personnel.
• Promotes positive customer relations and service excellence.
• Collaborates with reimbursement, patient access, and other operational departments to resolve account issues.
• Responds promptly to customer concerns and supports organizational service standards.

Caring For and Developing Our People

• Provides onboarding, mentoring, and ongoing support for staff.
• Maintains open communication with leadership and other departments.
• Conducts regular staff meetings and performance discussions.
• Participates in quality improvement initiatives and professional development activities.
• Promotes teamwork, accountability, respect, and employee growth.

Using the Community’s Resources Wisely

• Ensures efficient use of staffing, equipment, and departmental resources.
• Recommends policy and workflow improvements that enhance efficiency and data integrity.
• Monitors collection performance, charity care activity, bad debt write-offs, and agency results.
• Supports budgetary goals through responsible resource management and process improvement.