SUPV-PATIENT ACCESS

About the Role

Supervise all daily activities of the Patient Access areas. Plan, organize, and direct the activities of admissions and billing to support the mission, vision, and values of Sparrow Hospital.

Responsibilities

• Supervise daily Patient Access operations; organize, schedule, prioritize, and balance work directly involved in admissions, collections, and patient financial counseling of accounts receivable, providing guidance and direction.
• Evaluate individual performance according to Sparrow Human Resource policy and timeliness; assess developmental needs of Caregivers and recommend growth opportunities.
• Establish clear and concise expectations of individual Caregivers based on Departmental performance objectives; delegate clear responsibility, accountability, and authority to each Caregiver for their role.
• Assist in the definition and implementation of Patient Access performance standards related to production, accuracy (quality), and collections; include revenue cycle performance standards (specifically related to Patient Access and Financial Clearance; including discharged not final billed).
• Monitor special billing, Patient Access work queues, and follow-up lists to improve cash flow and decrease accounts receivable.
• Maintain and update knowledge of third-party billing, collection rules, and regulations.
• Monitor reports to ensure Health System and PFS compliance initiatives are followed.
• Engage Caregivers to create an environment that supports and promotes high productivity, teamwork, continual improvement, customer service, and satisfaction.
• Responsible for the selection, hiring, and training of all Caregivers.
• Routinely monitor actual performance outcomes to continually validate workflow effectiveness, modify workflow as needed to achieve established performance standards, and investigate and resolve Patient Access and Financial Clearance-related billing issues.
• Work closely with other departments such as Emergency Department Services, Patient Financial Services, Information Services, Compliance, Cancer Center and Infusion Services, and Performance Improvement to support Sparrow Health System goals.
• Participate in educational workshops and seminars to continually improve leadership and technical skills.

Requirements

• Minimum of three years of registration, hospital billing, and/or collection experience.
• Minimum of three years of experience in financial and supervisory skill areas of registration or patient accounting.
• Associate's Degree in business or accounting or a combination of three years equivalent education and experience. Bachelor's degree preferred.
• Strong written and verbal communication skills.
• Ability to work independently.
• Maintains an atmosphere that supports and encourages high performance, high levels of caregiver engagement, teamwork, customer service, and continual improvement within a specific area of responsibility.
• Strongly supports the direction of Sparrow and the members of the Sparrow team.
• Willingness to learn new skills.
• Ability to manage multiple priorities and strong attention to detail.
• Ability to use a keyboard as may be required to perform the essential duties of the job.

Qualifications

• High School / GED (minimum)
• Associate's Degree in business or accounting (preferred)
• Bachelor's degree (preferred)

Skills

• Strong written and verbal communication skills
• Ability to work independently
• Leadership and supervisory skills
• Attention to detail
• Ability to manage multiple priorities

Location: Lansing, MI
Shift: Evenings
Status: Full-time
Facility: Sparrow Hospital
Experience Level: Under 4 Years