Supv Natl Police Comms & Command Ctr - 90411156 - Wilmington

Job Summary

The role oversees daily operations in the National Communications Center (NCC), supervising and supporting Communications Officers while also performing call-taking and dispatch duties. They manage the processing of emergency and non-emergency calls, ensure accurate assignment of police and safety responses, and maintain the readiness of all NCC technical systems—including CAD, CCTV, radio, and access-control platforms. The role also coordinates information-sharing with local, state, regional, and federal partners and assists NCC leadership with planning, policy implementation, and overall operational effectiveness.

Essential Functions

• Supervises 24/7 National Communications Center operations and oversees daily staff performance.
• Manages emergency and non-emergency call processing, prioritization, and dispatch coordination.
• Maintains and troubleshoots NCC communications systems, technology platforms, and data accuracy.
• Delivers training, conducts quality reviews, and ensures compliance with policies and standards.
• Presents reports, manages operational documentation, supports HR processes, and coordinates with partner agencies

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 6 years of relevant work experience.

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 8 years of relevant work experience.

Knowledge, Skills, and Abilities

• Extensive applied knowledge of emergency dispatch communications, protocol and nomenclature.
• Demonstrated ability to identify operational problems, troubleshoot issues, gather and analyze relevant information, and document and evaluate the effectiveness of solutions.
• Strong written and verbal communication skills, with the ability to convey information clearly to diverse internal and external audiences.
• Proficiency in reviewing records, files, equipment, and facilities to detect deficiencies, ensure compliance, and recommend corrective actions or improvements.
• Ability to establish, maintain, and coordinate accurate manual and automated logs, files, records, policies, procedures, schedules, and workflow across internal and external units.
• Applied knowledge of communications equipment and technology, communications protocols, police records management systems, and supervisory practices related to police communications operations.

Pay and Benefits

• Salary Range: $94,300.00 – $122,256.00
• Health and Wellbeing: Health, Dental, and Vision Insurance, Health Savings Account, Life Insurance, Commuter and Flexible Spending Accounts
• Financial and Retirement: 401K with Employer Match, Public Service Student Loan Forgiveness, Tuition and Education Reimbursement
• Work and Family Life Support: Generous Paid Time Off, Paid Caregiving Days and Backup Care, Paid Family Leave, Fertility and Family Building Benefits, Employee Assistance Program, No-cost Financial Advisor Sessions
• Benefits: Wellness Programs, Railroad Retirement Benefits, Short- and Long-term Disability Insurance, No-cost Personal Health Advocate, No-cost Mental Health Advocate, No-cost Counseling Services, No-cost Legal Services, No-cost Financial Advisor Sessions, No-cost Legal Services, No-cost Mental Health Advocate, No-cost Counseling Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost Legal Services, No-cost 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