Supv, Medical Practice Exempt

About the role

Manages day-to-day operations of the team and department.

Adheres to labor and budget guidelines while monitoring team time and attendance according to policy.

Aids in the development and monitoring of Key Performance Indicators (KPIs) and facilitates communication of KPIs as requested.

Trains and evaluates team members, coordinating and setting up schedules for training and education sessions.

Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.

Communicates all team member situations to the manager.

Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.

Maintains up-to-date workload and seeks assistance when necessary.

Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy.

Ensures team members are oriented to the department at the time of hire and addresses progressive counseling according to policy.

Responsibilities

• Manages day-to-day operations of the team and department.
• Adheres to labor and budget guidelines while monitoring team time and attendance according to policy.
• Aids in the development and monitoring of Key Performance Indicators (KPIs) and facilitates communication of KPIs as requested.
• Trains and evaluates team members, coordinating and setting up schedules for training and education sessions.
• Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.
• Communicates all team member situations to the manager.
• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.
• Maintains up-to-date workload and seeks assistance when necessary.
• Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy.
• Ensures team members are oriented to the department at the time of hire and addresses progressive counseling according to policy.

Requirements

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Intermediate knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
• Ability to manage diverse personalities
• Ability to adapt in ever changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Basic medical terminology
• Must be able to read, write, and speak conversational English
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
• Intermediate medical terminology
• Bilingual – English/Spanish

Qualifications

• Associate degree in a related field
• Lead or supervisory experience

Skills

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Intermediate knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
• Ability to manage diverse personalities
• Ability to adapt in ever changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Basic medical terminology
• Must be able to read, write, and speak conversational English
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
• Intermediate medical terminology
• Bilingual – English/Spanish

Benefits

Benefits from Day One:

• Medical, Dental, Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Pay

$45,335.91 - $84,324.79

Additional Information

An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:

• Associate degree AND 0+ years of experience
• High School Grad or Equivalent AND 2+ years of experience.

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA)
• Basic Life Support - CPR Cert (BLS)

Physical Requirements

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