SUPV IT APPLICATIONS

About the Role

Supervision of implementation and maintenance of software applications and interfacing with end-users and other IT groups to identify and resolve application issues. Provides project planning, implementation, coordination and support. Examines application requests from end-users for scope and size with regard to resource requirements and coordination of other IT activities.

Responsibilities

• Supervises employees, including the facilitation of performance evaluations
• Acts as hiring manager for departmental needs
• Manages all disciplinary actions including employee performance discussions and employee terminations
• Approves all employee time and attendance documentation
• Serve as the liaison between application users / all IT groups, and application users / vendors
• Provide training and education to users and/or IT staff
• Ensure that everything in application's technical environment is ready and functioning correctly and the application is available for all users
• Verify that software functionality meets vendor and/or internal documentation
• Implement software version upgrades and modifications
• Research application inquiries and provide feedback to application users
• Maximize system usage by researching user requirements then educating staff and users on relevant capabilities and limitations of system
• Assures products meet all customers' requirements for standardization for all facilities
• Maintain list of application users and any data critical to their application operation, master files not accessible to general user community, and manage user security and access to system
• Provide Project Management for projects involving customers
• Develop and present project plans for customers' projects
• Prepare time estimates for project activities
• Develop project schedules, monitor performance, report progress, and alert Manager to issues and problems
• Local travel required
• Other related duties as assigned

Qualifications

• Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a Bachelor's degree. Preference may be given to individuals possessing a Bachelor's degree in a directly-related field from an accredited college or university
• Minimum Experience: Minimum of five (5) years Information Systems or relevant functional area
• Requires demonstrated deep understanding of technical computer operations in a client/server environment (for assigned applications)
• Leadership and IT project management experience required
• Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications
• Employee must have a valid Tennessee driver's license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure