Supv Information Desk

Principal Duties And Responsibilities

Supervise the activities of Information Desk, Patient Check-In Areas (Fain and Main OR), and Family Liason Services.

Responsible for planning, leading, scheduling and assigning work to ensure consistent coverage and performance across all service areas.

Provides direction and support to Information Desk staff, Receptionists, and Family Liasons for complex or difficult situations.

Performs all functions of the Information Desk Greeter as needed and ensures delivery of an exceptional first impression and welcoming experience for patients, families, visitors, and staff.

Supports and Assists the Manager

Supports and assists the Manager to develop and maintain departmental goals and objectives, work plans and methods, organization and staffing, performance standards and competencies.

Maintains Effective And Open Communication With Employees

• Coaches staff and assists staff with difficult tasks.
• Leading and motivating employees to peak team performance.
• Responding to first step appeals.
• Recommending and/or taking corrective action.

Training and Support

• Provides training to current and new employees and transport volunteers as scheduled and as needed:
• Safety Management Training
• Delivering Exceptional Customer Service
• EPIC training

Other Duties

• Performs any or all the duties of the Information Desk according to the demands of the workload and departmental staffing.
• Performs other duties as assigned.

Qualifications

• Education: High school education or equivalent with demonstrated interpersonal and customer service skills, as well as the ability to provide instructions, motivate staff, and maintain records.
• Experience: Minimum four years of progressively more responsible guest service experience, including proven ability in a supervisory capacity. Proficiency with computer operations including word processing and spreadsheet software.

Supervisory Responsibility

Supervises approximately 23 employees across full-time, part-time, and per diem roles supporting the Information Desk, Patient Check-In areas (Fain and Main OR) and Family Liaison Services.

Pay Range

$50,523.20-$83,345.60

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.