Supv Front Desk

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Job Duties & Functions

• Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
• Affiliate in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
• Maintain performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
• Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
• Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

What We Need from You

• A high school diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred.
• Must speak fluent English. Other languages preferred.
• Frequent standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Using a keyboard to operate various property management and reservations systems, etc.
• Utilizing communication skills a significant amount of time when interacting with guests and employees.
• Utilizing reading and writing abilities often.
• Utilizing basic math skills frequently.
• Utilizing problem-solving, reasoning, motivating, and training abilities often.
• May be required to work nights, weekends, and/or holidays.

What We Offer

• Paid time off
• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Paid training

Job Type

Fulltime

Education

High school degree

Work location

On-site

Pay

The hourly pay rate for this role is $15.56-17.41

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401k
• Many other benefits to eligible employees

About the Role

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Benefits

• Paid time off
• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Paid training

Schedule

On-site

Qualifications

• A high school diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred.
• Must speak fluent English. Other languages preferred.