Suppression Service Technician

About the role

The Hiller Companies, LLC is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property worldwide. Headquartered in Mobile, Alabama, with offices across the United States and a global reach, Hiller has over 100 years of experience in the industry. The mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. As a Fire Suppression Service Technician, you will be responsible for the inspection, testing, maintenance, and repair of kitchen hood fire suppression systems in various facilities, ensuring reliability, functionality, and compliance with applicable codes and standards.

Responsibilities

• Conduct thorough inspections and tests on fire suppression systems, including kitchen hood suppression systems according to the requirements outlined in NFPA 17, NFPA 96, and other applicable codes and standards
• Perform routine maintenance activities on fire suppression system components, including cylinders, nozzles, release mechanisms, and control panels, in accordance with NFPA standards and manufacturer specifications
• Test and recharge agent cylinders as necessary, ensuring that they are properly pressurized and filled with the appropriate extinguishing agent
• Identify and troubleshoot issues with fire suppression systems, such as leaks, pressure problems, or malfunctioning components, and implement corrective actions as per NFPA requirements
• Repair and replace fire suppression system components as needed, ensuring compliance with NFPA standards and manufacturer specifications
• Coordinate with clients to schedule service visits and communicate recommendations for system improvements or upgrades based on NFPA requirements
• Inspect and maintain gas cylinders, including hydrostatic testing, refilling, and reinstallation, following NFPA standards and manufacturer specifications
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Document all service activities accurately and thoroughly, including inspection reports, work orders, and parts usage, and customer notes, using the Service Trade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job‑related notes, to prepare and deliver repair estimates in a timely manner
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions, and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures

Pay

The posted salary range is $28.00 - $32.00 per hour. The posted salary range reflects the anticipated hiring range for this position at the time of posting and is provided in accordance with applicable pay transparency laws. Actual starting pay will be determined based on job‑related factors, including the candidate's qualifications, experience, skills, education, internal equity, geographic location (where applicable), and market considerations. Not all candidates will be hired at the top of the posted range. The posted range reflects base salary only and does not include any applicable bonuses, commissions, overtime, or the value of employee benefits.

Benefits

• Eligible employees may participate in the Company's benefit programs, subject to the terms and eligibility requirements of each plan.