Supports Coordinator

About the role

Serving six counties in Northern Michigan, North Country Community Mental Health is a public behavioral health organization committed to improving the quality of life for people with mental illness and/or developmental disabilities in our communities.

Responsibilities

• Develop, review, deliver and modify as needed, a Person-Centered Plan of Service in collaboration with the client, parent or guardian, designated advocate, residential and day services support workers, and/or clinical professionals.
• Act as a link between the service provider system including agency staff; the client’s primary care physician, and other community health care and human services providers; and the client, and /or parent or guardian.
• Assist in the development of natural supports.
• Monitor the quality of services, and the health and safety of the client.
• Assure that services and supports authorized in the plan of service are in place and are occurring.
• Consult with nurse and/or physician on significant new, or changes in, clients’ physical healthcare needs.
• Care for the coordination of resources and provide assistance during crisis.
• Care for the coordination of residential and financial supports planning to help determine type and scope of supports available for residential suitability.
• Provide information regarding rights, alternatives to guardianship, and guardianship proceedings and paperwork.
• Provide complete, timely, and accurate documentation in the clinical record in accordance with agency policy and procedure, and Medicaid requirements.
• Monitor and ensure that applicable laws, rules, policies, and procedures are followed.
• Assist in reporting, processing, or investigating cases of alleged abuse or neglect.
• Work with agency Recipient Rights Officer and with Michigan Department of Health and Human Services Protective Services Workers or Licensing Consultants as needed.
• Aid in transporting and accompanying clients to medical appointments, evaluations, as needed.
• Comply with agency requirements for continuing education, peer review, credentialing/privileging and Qualified Intellectual Disability Professional (QIDP) and/or Qualified Mental Health Professional (QMHP) requirements.
• May be required to participate in 24-hour emergency services on-call system to conduct or coordinate emergency visits to homes or hospitals, as needed.
• May assist, arrange, or provide in-service training programs for clients, direct support workers, foster care providers, parents, guardians, and interested community members or civic organizations.
• May provide supervision to supports coordinator assistant when applicable.

Qualifications

• Education: Minimum of a bachelor’s degree in social work or other relevant human service required, with licensure/limited licensure as appropriate from State of Michigan; Must be either a Qualified Intellectual Disability Professional (QIDP) or Qualified Mental Health Professional (QMHP).
• Experience: One year of working with the IDD or SPMI population. Able to meet requirements as a Qualified Intellectual Disability Professional (QIDP) or Qualified Mental Health Professional (QMHP).
• Proficient computer skills including Office 365.

Skills

• Ability to walk, bend, stand, sit, lift up to 25 pounds with or without assistance, stretch/reach, hear, see, hand/finger dexterity.
• Ability to complete and remain current in initial and ongoing training requirements.
• Reliable transportation and be able to drive a company vehicle.
• Valid Michigan driver’s license and have a satisfactory driving record.
• Knowledge of standards, policies and procedures regarding rights, confidentiality, Mental health code, HIPPA, code of ethics etc.
• Demonstrated basic computer skills required for clinical documentation, communication and data entry.
• Ability to visit clients in their residence, educational or employment setting.
• Irregular hours will be necessary periodically.
• Ability to interact with physicians and other healthcare providers in a professional manner. Working knowledge of physical health, chronic health conditions, and behavioral health medications.

Benefits

Generous benefit package, including: No cost health, dental and vision insurance option8.17% employer paid retirement plan contribution Vacation, sick and personal timeEmployer paid disability and life insuranceTuition reimbursement programs

Pay

Starting wage range: $24.64 - $25.88 per hour

Schedule

Hybrid eligible: Community-based position