Support Worker
About the role
The Support Worker plays a key role in helping companions at Emmaus North East build confidence, develop skills, and move towards independent living, volunteering, or employment. Working closely with the Service Manager and wider support team, the role provides structured, person-centred support through individual support plans, daily engagement, and community involvement.
Responsibilities
- Develop and review individual support plans with companions
- Provide practical and emotional support to help individuals achieve personal goals
- Support companions to access training, development, volunteering, or employment opportunities
- Assist individuals experiencing emotional difficulties or addiction by connecting them with specialist services
- Absess referrals, conduct inductions, and maintain occupancy levels
- Maintain accurate records and update support plans and case notes
- Encourage participation in community life and activities
- Work on a rota basis, including being the responsible person on duty when required
Requirements
- Essential: Supporting adults at risk or in a similar role
- Essential: Strong communication, administration, and IT skills
- Essential: Ability to assess needs and manage challenging situations calmly
- Essential: Ability to work as part of a team and on a rota system
- Desirable: Experience in supported housing, homelessness services, or social inclusion work
- Desirable: Knowledge of mental health, substance misuse, or safeguarding
- Desirable: First aid or other relevant qualifications
Qualifications
All roles at Emmaus North East are subject to DBS checks and require a commitment to safeguarding and professional boundaries.
Skills
Compassionate, organised, and committed to supporting vulnerable adults.
Benefits
Not specified.
Pay
£28,000 per annum.
Schedule
Full time.
Contact Information
To apply, please send your CV and an optional covering letter to shap@emmaus-northeast.org.uk. For any questions about the role or the application process, please contact us at the same email address: shap@emmaus-northeast.org.uk.