Support Worker

Average hourly rate for this position is $18.56 (including wage, incentives, bonuses, overtime, shift differential, etc.).

About the role

Provides direct support to families in the Family Preservation Program to promote child safety, stability, and well-being. Works collaboratively with case managers, therapists, and community partners to ensure families receive necessary services and meet case plan goals.

Responsibilities

• Provide daily direct and indirect support to families in home, school, and community settings
• Coordinate community resources (e.g., healthcare, childcare, housing, employment, benefits)
• Collaborate with case managers and therapists to implement case plans
• Offer emotional support, coaching, crisis intervention, and parenting guidance
• Assist families with accessing services such as SNAP, Medicaid, SSI, and employment support
• Maintain accurate and timely documentation and prepare records for audits
• Identify and address barriers to family engagement and service success
• Transport clients as required and attend court proceedings when applicable
• Support ongoing communication between families and service providers
• Promote teamwork, cultural sensitivity, and agency values

Requirements

• High School diploma or GED required
• Valid driver’s license and ability to transport clients

Benefits

• Competitive pay & flexible schedule
• Health, dental, vision & life insurance
• 401(k) match & paid time off (20–25 days)
• 12 paid holidays & longevity bonus
• Employee Assistance & Referral Programs